I'd be happy to assist you here, @bnmdisposalservices. To provide the best help, could you clarify the specific email issues you're experiencing?
Are there any error messages appearing on your customer's end, or are emails not being delivered? If none, you may want to suggest your customers to check their spam or junk folders and add your email address to their safe senders list.
These issues are caused by email filters or settings that mistakenly classify invoices as spam. It can also be helpful for your customers to verify the accuracy of the email address they're using and ensure their email settings aren't blocking the Intuit domain.
You can refer to this article for further information: Troubleshoot if customers aren't receiving emails from QuickBooks Online.
Moreover, posting your query here in the Community Forum is a great starting point if you want to report issues like this, especially after hours. While there isn’t a specific form for reporting system issues, you can provide a detailed description of your problem via our Live support team.
Here's how:
- In QuickBooks Online, go to the Help menu.
- Select the Search and type contact support.
- Click the Contact Us tab.
- Enter your question or topic.
- Follow the prompts, then choose a way to connect with us.
Additionally, please take note of our support schedule. Our live support is available from Monday to Friday, 6 AM to 6 PM PT for Solopreneur, Simple Start, Essentials, Plus, and Saturday, 6 AM to 3 PM PT.
Furthermore, you can check out this article to learn how to personalize your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Lastly, consider scheduling a complimentary session with a QuickBooks Live Expert. These sessions can offer tailored advice and help optimize your financial management processes.
Your business deserves the best, and we're here to ensure your invoicing process is as seamless as possible. Reach out anytime, and let's keep your business moving forward together!
