I appreciate you reaching out to us, @t17.
To begin, can you please clarify if you encountered an error while attempting to upload a receipt? Any additional information would be appreciated.
Before uploading, ensure that you're using the correct format to prevent any issues. Remove any personal information, such as credit card numbers and government IDs. Your receipt should be in one of the following formats: PDF, JPEG, JPG, GIF, or PNG.
If the issue persists, you can begin to clear the app's cache to refresh it, as sometimes old cached data can cause issues. Here’s how to do that:
For Android:
- Select the Gear icon at the top right.
- Choose Settings.
- Then, click Refresh Data and tap Yes.
For iOS:
- Click the menu button.
- Then, choose Help & Feedback.
- Select Refresh Data and click Refresh.
If you still encounter the same issues, please reach out to our Live Customer Support team. They are equipped with specialized tools to help you resolve the snap receipt issue you're experiencing:
- Log in to your QuickBooks account.
- Select the Help (?) icon.
- Scroll down to select the Contact Us button and follow the prompts.
- You'll be able to request a Callback or start a Live chat with an expert.
If you have any other questions. feel free to return to this thread. We are here to assist you.
