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plpell-epbfi-com
Level 2

Is anyone having support issues from Quickbooks?

I've had a case open since July and another since the beginning of January. They continue to get closed with no resolution or follow up and the only reason I know they have been closed is when I try to follow up through chat or calling. Both issues relate to payroll and with year end, I can not get wages reported correctly on the W-2's, along with all required reports. The responses I received are " they are working on it and I will be notified via email when corrected" and "they can not connect me to management". Any suggestions are greatly appreciated.
2 Comments 2
Rea_M
Moderator

Is anyone having support issues from Quickbooks?

This isn't the kind of experience we want you to have while getting your payroll data corrected, @plpell-epbfi-com. I can see that this issue already affects your business and payroll form filings. That's why I'm here to share details about this.

 

Our Tier 2 team is available on business days, Monday through Friday. I'll be sure to take note of your post and set a reminder for the team to take a closer look at your account. This way, we can be certain of the best way to help you with this issue.

 

Also, to learn more about when and how to submit your W-2 forms to the federal and state agencies and answer the most commonly asked questions about them, I'd recommend checking out these articles:

 

 

On top of that, to further guide you in preparing your tax forms using QuickBooks Desktop (QBDT) Payroll, I would encourage you to refer to this checklist: Year-end checklist for QuickBooks Desktop Payroll.

 

Let me know in the comments if you have other payroll concerns and questions about Form W-2s in QBDT Payroll. I'm always around to help. Take care, and I wish you continued success, @plpell-epbfi-com.

plpell-epbfi-com
Level 2

Is anyone having support issues from Quickbooks?

Thank you for a response: however, I have spent many hours on line trying to resolve these issues along with hold time. The general response is “amended reports can be filed once the issue is resolved “.  This is not acceptable.  I look forward to your assistance.  

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