Is anyone having the QuickBooks Accounting iOS app crash when opening expense PDF attachments?

I appreciate what you've done on your end, Borges. Since the issue persists, let me redirect you to our support team.

Here's how:

1. Log in to your QuickBooks Online company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

In the meantime, you can access your expense PDF attachments by opening your QuickBooks Online account through a mobile browser.

Furthermore, I added this article for you to have a guide on which QuickBooks Online features are supported on mobile devices: Compare mobile app features.

If you have further concerns about opening your expense PDF attachments, feel free to come back here in the Community. We're here to assist you 24/7.

I have called in twice already. The first time I was told Intuit no longer supports the app (even though I get regular updates). The second time I was told all I could do was uninstall and reinstall the app. I think I need QuickBooks Accounting app support as the QuickBooks Online support folks don’t know about the app.

I can see that you already did everything you could to fix the issue, borges.  

Please know that we don't have a support team specific for the QuickBooks Accounting app only. Instead, you can reach out to our QBO support once more for further checking and help.

In addition, feel free to read this article for guidance which apps are supported by Intuit: Apps that work with QuickBooks Online.

I'm still with you if you have any other concerns about QuickBooks Online or the app. I'll respond as soon as possible.

I think this is a bug on the newer releases of the app as opening PDFs previously worked. Can this be reported to the engineers as such? With all do respect, the links both of you have provided are not helpful. Thank you for trying to help.

Thank you for bringing this to our attention, Borges. I would feel the same way if I were in your situation. 

It's best to contact our support team for cashing issues. Our representatives have the tools to access your account and report it to our engineers. This way, they'll be able to conduct an investigation.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select Contact Us and choose a way to connect with us:
    

• Start a chat with a support expert.
• Get a callback from the next available expert.

By the way, if you have any suggestions to make the program better, feel free to send feedback.

Once done, our designated team will review it. You can track your future requests through the QuickBooks Online Feature Requests website.

Furthermore, you can check this article to learn which QuickBooks Online mobile app features are supported on mobile devices: Compare mobile app features

You can always leave a comment if you have further concerns with your QuickBooks Online app. If there's anything else you need help with related to QuickBooks, don't hesitate to post it in the Community space. I'm always here to lend a hand. 

I've already done that twice. Why should I expect a different outcome the third time?

I have the same issue. What a shame! It’s been ongoing for couple of months now. We are paying for a service that cannot deliver.

 I'm sorry for any inconvenience this may have caused, @MINIMA. I completely understand how frustrating this must be for you.

To assist you with getting this resolved as quickly as possible, I recommend reaching out to our Customer Support Team. They can also prioritize this issue and create an investigation to get it resolved quickly. You may follow the steps shared by my colleagues on how to reach them or click this link: QuickBooks Online Support.

For now, I suggest that you access your account through a web browser and view your expense PDF attachments from there. I'll share these links that will help you manage your expenses and attachments:

• Enter and manage expenses in QuickBooks Online
• Add or delete attachments in QuickBooks Online

Also, you may open this article on how you can manage your payables in QuickBooks: Learn the difference between bills, checks, and expenses in QuickBooks Online.

Feel free to leave a comment below if you have any concerns regarding attaching PDFs to your expenses or anything else related to QuickBooks Online. I'm always here to provide additional assistance.

The QuickBooks Accounting App version 24.03.3 opens PDFs just fine on an iPhone X. The same app version on the iPhone 15 Pro crashes when attempting to open PDFs. Hopefully that helps the support team figure this out.

The QuickBooks Accounting App version 24.03.4 opens PDFs on the iPhone 15 Pro. Unfortunately the app just updated to version 24.03.5 which crashes on attempting to open PDFs.

What device or devices are you having issues with? My old iPhone X seems to open them ok on the app. My new iPhone 15 does not open them on the app.

I understand the importance of using the QuickBooks app on your new phone with ease, borges. 

Upon checking, I've seen that you've already contacted our Customer Support Team. However, you'll need to reach out to them again to have this investigated further and provide a resolution. Here's how:

1. Log in to your QuickBooks Online (QBO) account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion of your concern, then click Continue.
5. Choose a way to connect with us.

Our customer support schedule for Plus, Essentials, and Simple Start users is from Monday to Friday, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT. If you are using the Advanced version, assistance is accessible 24/7.

In the meantime, you may use your old phone, a laptop, or a computer to open your PDFs.

I'll share this resource to guide you about QBO mobile app features supported on different devices: Compare mobile app features.

Your patience is appreciated as we investigate this matter. I'll be here to lend a hand if you have other concerns about managing your expenses on your mobile app. 

The QuickBooks Accounting App version 24.04.1 opens PDFs on the iPhone 15 Pro consistently. Unfortunately the app just updated to version 24.04.2 which consistently crashes on attempting to open PDFs.

The QuickBooks Accounting App version 24.05 opens PDFs on the iPhone 15 Pro consistently.

The QuickBooks Accounting App version 24.08.5 does not consistently open PDF attachments. As of version 24.08.6, PDF attachments don’t open at all. Fortunately the app doesn’t crash like before, but PDFs don’t open either. This is very inconvenient as I can no longer look up part numbers or previous prices.

Being unable to view PDFs using your QuickBooks Online (QBO) mobile app can be challenging, Borges. I'm here to connect you with our live support team to resolve this issue promptly.

Since the issue has been ongoing for a while, I recommend contacting our customer support team. This way, they can delve deeper into this matter and create a detailed investigation if necessary.

Here's how you can reach them:

1. Go to the Menu (☰) button.
2. Tap the Question Mark (?) icon at the upper-right corner of the page.
3. Select the Help & Support option.
4. Follow the instructions to continue.

Please ensure to check their support hours to get timely assistance.

Additionally, you can save time tracking and recording your vendor receipts by uploading them directly into QBO.

We appreciate your continued patience as we work on resolving this issue. If you have other concerns about viewing PDF attachments, please don't hesitate to visit us. The Community is here to help.

Support told me what they have told me in the past on this issue, we don’t work on the iOS app. Latest version opens expense PDFs when it feels like. 

Is there a fix to the iOS app coming? Phone support is not helpful. They always say that they do not support the iOS app. I have uninstalled and reinstalled the app and it did not change the issue.

I can imagine how important it is for you to perform tasks like handling expenses. Routing you to the right support will help you resolve this issue, Borges.

In cases like this, we need to access your account to understand the root of the problem. You can contact our support team again so they can take a closer look at your issue. Rest assured we prioritize addressing unresolved issues in QuickBooks Online and are committed to ensuring everything is resolved for you.

To reach out to them, you can use the web browser. To do so, follow the steps outlined below:

1. Sign in to your QuickBooks Online company.
2. Click (?) Help.
3. Select Contact Us, then select a topic to connect with the right expert.

Additionally, I've included this article to guide you on the QuickBooks Online features that are available on mobile devices: Compare mobile app features.

I'm all ears if you have further questions or need additional assistance about iOS app. Have a great day!

borgesdairy@outl  "Phone support is not helpful."

Sadly, I doubt you'll find more fortune here.

While they are labelled as 'QuickBooks Team', the staff here seem to have more of a receptionist role than anything else.

There are competent users, but I doubt any of them can help with this issue. Maybe you'll get lucky and the single engineer that reads this board will notice this thread, but I think they mostly work on the Mac side.

@MariaSoledadG please reread my last post or any of my previous posts where I have written about interacting with phone support. Support does not support the iOS app. Unfortunately the browser version is not easy to navigate on the phone. PDFs open just fine on the desktop version. The problem is not with my account or the data, it is with the iOS app.

The QuickBooks Accounting App version 24.10.7 still does not consistently open expense PDF attachments. If you uninstall the iOS app and reinstall it, it sometimes buys you a couple days before it doesn’t consistently open the expense PDFs again.

The Quickbooks app is crashing every time I open it. I’ve tried all of the troubleshooting steps.. Nothing is working. I’m about to cancel my subscription and go with Freshbooks. QB is a nightmare.