It's my pleasure to assist you, Fairhopefamilyme. You have me on your back to solve this issue you encounter while you want to access our phone representative in QuickBooks Online.
We can use an incognito window and sign in to your account there. If this option works, we can clear the cache from your regular browser.
Here are the shortcuts to incognito browsers:
- Google Chrome: press Ctrl + Shift + N
- Microsoft Edge: press Ctrl + Shift + N
- Firefox: press: Shift + CTRL + P
Furthermore, the cache can hamper and affect the functionality of QuickBooks and result in missing tabs and features. Make sure to clear the cache to reduce issues that occur when using QuickBooks. If you've successfully accessed your QBO account, close the private window and return to your regular browser.
Additionally, to learn more about using QuickBooks Online, managing your account, and handling invoices and subscriptions, see this article for additional references: Manage billing, payment, and subscription info in QuickBooks Online.
Alternatively, use classes to track your transactions by departments, product lines, or any other meaningful segments in your business. Want to know how? See this article for the complete details: Get started with class tracking in QuickBooks Online.
Keep me posted if you have more clarification about accessing your QuickBooks Online account. I'm delighted to assist you further.
