Is QuickBooks online down and not working?

Try opening your QBO account on any private/incognito browser.

Hi there, Michael.

There are no ongoing issues within QuickBooks Online (QBO). You can check this page where you can view and check if there are any maintenance or interruptions of service happening inside the program: QuickBooks Status.

If you're attempting to access your company file and can't access the account, it may have something to do with your browser. We can perform some browser troubleshooting to rule out the possibility of having issues with your current browser. You'll want to access your account using an incognito or private window. Use these shortcut keys:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

Once you're in, try to access the account through this link. If you're able to get through it, proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

In addition, you can visit this article to help you keep track of changes made inside your company file: Use the audit log in QuickBooks Online.

We're only a click away if you have follow-up questions or need further assistance performing specific tasks inside QuickBooks. We'll make sure to be around to help you out again. Keep safe.

Something is wrong with QB today. I logged into my account this morning to read the QB book keeper message before our 2:15pm and all my subscriptions were cancelled today. I received a message that “I” cancelled the appointment which I didn’t because I can’t access QB to cancel. I had to re-subscribe busing the same saved payments saved on QB but I still can not get access. Who do I need to contact for help? The customer service rep is unable to help.

I understand how frustrating that must have been, @Nhan. 

Dealing with subscription issues like the sudden cancellation of an account involves a comprehensive investigation. Thus, I recommend contacting our Phone Support Team again. They have the tools required to check your account and identify the cause of the issue. 

You can get in touch with them using your QuickBooks Online account. Here's how:

1. Go to the Help icon in the top right-hand corner.
2. Select Search, then press the Contact Us button.
3. Enter your question in the box and hit Continue.
4. Choose the best way you'll want to reach out to us.

You can also contact them using the phone number in the Get help if you can't sign in to your account section from this article: QuickBooks Online Support

Moreover, you may visit this page to stay updated on any maintenance or service interruptions within the QuickBooks program: QuickBooks Status.

Keep me updated on how it goes contacting them. I'm always around to help if you have any other QuickBooks-related concerns, @Nhan.