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molly37
Level 1

Is there a technical problem with Quickbooks if I can't send an invoice through my email?

I can send emails but not invoices. However I'm not receiving any emails.

Solved
Best answer March 09, 2026

Best Answers
Jovelyn_M
QuickBooks Team

Is there a technical problem with Quickbooks if I can't send an invoice through my email?

Hi there, Molly. Please start by checking your spam or junk folders, as security filters can sometimes misroute automated invoices.

 

You may also want to verify your email address under the Gear icon in the Sign-in & Security section. It is also better to clear the field and re-enter the address manually to ensure there are no hidden spaces or typos.

 

If you have other email addresses with different domains, consider sending your invoices to those as well. This can help determine if there is an issue with your current domain.

 

Please let me know if those steps don't resolve the issue, and we can investigate further.

View solution in original post

2 Comments 2
Jovelyn_M
QuickBooks Team

Is there a technical problem with Quickbooks if I can't send an invoice through my email?

Hi there, Molly. Please start by checking your spam or junk folders, as security filters can sometimes misroute automated invoices.

 

You may also want to verify your email address under the Gear icon in the Sign-in & Security section. It is also better to clear the field and re-enter the address manually to ensure there are no hidden spaces or typos.

 

If you have other email addresses with different domains, consider sending your invoices to those as well. This can help determine if there is an issue with your current domain.

 

Please let me know if those steps don't resolve the issue, and we can investigate further.

Jayson_E
QuickBooks Team

Is there a technical problem with Quickbooks if I can't send an invoice through my email?

Hello, Molly.
 
I’m following up to see if the solution we provided worked for you.
 
Did it resolve the issue, or are you still experiencing difficulties?
 
We're happy to assist further if you need any more help.

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