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Level 1

Item List Stuck In Flat View

Quickbooks Desktop Pro 2019

Item list is in Flat View after doing a search.

There is no option for hierarchical or flat view in the menu of the item list.


These options do show up in the Customer Center menu.


How do I get the item list back to hierarchical view?


4 Comments 4
Kristine Mae

Item List Stuck In Flat View

I've checked our reports and saw an on-going investigation, pacific.


Our software engineers are currently working for a permanent fix. For now, I suggest contacting QuickBooks Technical Support so they can add you to the list of affected users. 


Here's how to contact us:

  1. Visit our website:
  2. Choose QuickBooks Desktop.
  3. Click Pro or Premier.
  4. On the Contact Us page, click Running Your Business in QuickBooks, then choose Manage Income & Customers.
  5. Click either Get Phone Number or Start a Message

Post anytime if you have other concerns. Have a nice one!

Level 15

Item List Stuck In Flat View

Yes, this is the Button, bottom Left: "There is no option for hierarchical or flat view in the menu of the item list."


The Lists that have buttons, on that button, show what you can change. Many of them also show it in Right Mouse Click contextual menu.

@Kristine Mae


What "issue" is the programmer needing to resolve? This is right on that button.

chris tilby
Level 1

Item List Stuck In Flat View

my item list will not stay hierachical view it dose have the option and stays some time but most the time when needed it flips back to flat

QuickBooks Team

Item List Stuck In Flat View

I can help you sort this out, @chris tilby.


Let's set QuickBooks to keep previously saved settings. This way, your list will remain under a hierarchical view.  


Here's how:

  1. Close all QuickBooks windows
  2. Go to the Edit menu.
  3. Choose Preferences.
  4. Select the Desktop View menu.
  5. From the My Preferences tab, mark the Keep previously saved desktop button.
    • If you do NOT see “Keep previously saved desktop” (shown in the red box below), select “Save current desktop”. Step to establish Hierarchical View in QuickBooks
  6. Click OK.
  7. Open the Preference screen again.
  8. Select Keep Previously Saved Desktop. Step to establish Hierarchical View in QuickBooks
  9. Hit OK.

You can open the Item List and set it to display “Hierarchical View”. Then, follow the steps above. 


However, if the issue persists, you can run the Verify/Rebuild Utility tool. This will help us identify the common data issues within your company file. Once finished, you'd want to restart your device to ensure that all components are updated.


Keep me posted if you have other questions about navigating around QuickBooks. I'll make sure to address it right away. Have a great day!

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