Item Receipt error

JosetteB · ‎August 10, 2022

We use QuickBooks Enterprise and has all of the features turned on including Multi-Currency, Advanced Pricing and Advanced Inventory. Under the Advanced Inventory we use FIFO, has Enhanced Inventory receiving, and use QB to calculate landed cost.

We are having a strange issue with one of our purchase order/item receipt/bill. one of the items on the purchase order shows a quantity of 2. There were two seperate bills, a quantity of 1 on each bill. Both bills shows in the transaction history of the PO. On both bills, the item is showing as received (item was only received for 1 of the item). On the purchase order, it only shows 1 item being received and the other one back ordered (which is correct).

It gets stranger, when we attempt to received the 1 item against the still opened PO, nothing is showing up in the item receipt to receive against.

How do I fix this issue so that I can now receive the 1 item that is showing as open in the PO; and the bill don't show as received when it is not.

I am using the lastest version of Enterprise and has run the verify and rebuild file. The issue was not fixed after the rebuild.

LeizylM · ‎August 10, 2022

Good day, JosetteB.

I'm determined to help you with purchase orders and bills in QuickBooks Desktop.

Let me start by saying thank you for sharing how you tried running the QuickBooks Utility tool to resolve this one. To receive the item, here's how:

1. Select Receive Inventory without a bill from the Receive Inventory dropdown menu
2. On the Item receipt window that appears:
a.) Select the vendor name from the dropdown menu.
b.) Click Yes to receive a purchase order for the bill.
c.) Select OK after selecting the appropriate PO.
d.)Review the information on the Item Receipt. Note that except for the Memo field, any fields that were filled in on the PO are carried over to the Item Receipt.
e.)Then, click Save & Close.
3. When you receive the bill for the inventory, proceed to Enter bills against Inventory.

Once you pay the actual received item, the PO will be tagged as close. For more details about this process, you can refer to these articles for reference:

Additionally, I'm adding this article with the topics you can use while recording the common vendor transactions. This ensures your record is accurate: Accounts Payable Workflows in QuickBooks Desktop.

Please come back here if you need further assistance with your purchase orders and bills. I'll be more than happy to help.

View solution in original post

LeizylM · ‎August 10, 2022

Good day, JosetteB.

I'm determined to help you with purchase orders and bills in QuickBooks Desktop.

Let me start by saying thank you for sharing how you tried running the QuickBooks Utility tool to resolve this one. To receive the item, here's how:

1. Select Receive Inventory without a bill from the Receive Inventory dropdown menu
2. On the Item receipt window that appears:
a.) Select the vendor name from the dropdown menu.
b.) Click Yes to receive a purchase order for the bill.
c.) Select OK after selecting the appropriate PO.
d.)Review the information on the Item Receipt. Note that except for the Memo field, any fields that were filled in on the PO are carried over to the Item Receipt.
e.)Then, click Save & Close.
3. When you receive the bill for the inventory, proceed to Enter bills against Inventory.

Once you pay the actual received item, the PO will be tagged as close. For more details about this process, you can refer to these articles for reference:

Additionally, I'm adding this article with the topics you can use while recording the common vendor transactions. This ensures your record is accurate: Accounts Payable Workflows in QuickBooks Desktop.

Please come back here if you need further assistance with your purchase orders and bills. I'll be more than happy to help.

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