Item Receipt not showing not listing out a purchase order that has open line item

RR57LGV · ‎February 01, 2024

I have a PO that has one item that hasn't been received. When I go to the Item Receipt and select the supplier the pop box does not list the PO that the item is on. The PO screen does not show the message of "Received in Full". How do I receive this item in?

MarkAngeloG · ‎February 01, 2024

Hi there, @RR57LGV.

Let me guide you through receiving the item from your Purchase Order so that the status will show Received in Full. Instead of going to the Item Receipt, we'll need to create one.

Here's how:

Go to Vendors and select Vendor Center.
Find and open the vendor profile.
Choose the existing purchase order.
Click the Create Item Receipts.
Review and confirm the date on the item receipt.
A window saying Open POs Exist, and select Yes.
Select the purchase order again.
Click Save & Close.

I'm adding this article with the topics you can use while recording the common vendor transactions: The Vendor Transaction Workflows in QuickBooks Desktop.

If you have further concerns about receiving items from a purchase order, feel free to reply below. I'm always here to assist you.

View solution in original post

MarkAngeloG · ‎February 01, 2024

Hi there, @RR57LGV.

Let me guide you through receiving the item from your Purchase Order so that the status will show Received in Full. Instead of going to the Item Receipt, we'll need to create one.

Here's how:

Go to Vendors and select Vendor Center.
Find and open the vendor profile.
Choose the existing purchase order.
Click the Create Item Receipts.
Review and confirm the date on the item receipt.
A window saying Open POs Exist, and select Yes.
Select the purchase order again.
Click Save & Close.

I'm adding this article with the topics you can use while recording the common vendor transactions: The Vendor Transaction Workflows in QuickBooks Desktop.

If you have further concerns about receiving items from a purchase order, feel free to reply below. I'm always here to assist you.

RR57LGV · ‎February 01, 2024

Was able to resolve the issue with you're help. Thanks.

KimberlyS · ‎February 01, 2024

You're always welcome!

I am glad to hear that my colleague's solution was helpful to you. Your positive feedback is truly appreciated. Rest assured that our commitment to providing you with exceptional assistance remains unwavering.

Please remember that you can always rely on us if you have concerns when utilizing QuickBooks Desktop to carry out different business tasks. We'll be around to help.

ST50

PLEASE HELP! I have the same problem. By step 6, the window that pops up doesn't show the PO, it is blank. when clicking the PO it shows that it is still open

SarahannC

I'm glad you joined here and were able to share your concerns with your PO. I'm here to help you, ST50.

There may be some minor issues in your company file causing the problem. You can use the repair tool in your company file to resolve this. This tool will help you identify and fix any errors or glitches in your company file that prevent the PO from appearing. Once you have used the repair tool, you should be able to locate the PO as expected. Here's how:

In QuickBooks Desktop company, go to File.
Select Utilities and choose Verify Data. If you see this message: Your data has lost integrity- Data damage was found in the file.
Go back to the File menu.
Hover over Utilities and select Rebuild Data. QuickBooks will ask to make a backup before it rebuilds your company file. Click OK.
Select where you want to save your backup, then OK.
Hit OK when you get the message Rebuild has completed.

I'm adding these articles for tips about account payable workflow and managing your PO transactions:

If you need any further assistance in handling open purchase orders, please do not hesitate to return and post your query. I'll promptly reply to your message and provide you the details you need.

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Item Receipt not showing not listing out a purchase order that has open line item