Journal entries

Hello ELM33, I appreciate you for providing details about your concern. Let's work together and see why it happened. Then

A journal entry with billable customers should generate in the unbilled cost lists. It only disappears when you create an invoice for the billable costs. Since you mentioned that the billed item remains on the unbilled costs lists, we need to perform some steps to fix this odd behavior.

1. Close QuickBooks.
2. Run as administrator.
3. Then, update QuickBooks release.

I also recommend following the solutions in this article to fix minor data issues with your company file: Fix data damage on your QuickBooks Desktop company file.

Just in case you need additional guidance applying the billable costs created from JE to an invoice, feel free to use the steps below. It removes the billed item to the unbilled costs lists.

1. Go to the Customers menu and select  Create Invoice.
2. Make sure to select  appropriate client in the Name field. 
3. You'll be prompted to two options. Pick the Select the outstanding billable time and costs to add to this invoice? option.
4. Click OK.
   
5. In the Expenses tab, tick the clients name.
6. Hit OK.
   

Additionally, when recording a journal entry, the billable box only appears when using the Asset, Expense, and Other Expenses accounts and selecting a customer in the Name column.

Note: Vendor, employee, and other names aren't applicable for this. 

I want to make sure that you'll get the details you need and be able to fix everything when recording journal entries. Please know that you can go back to this thread and post if you have follow-up concerns. I'll be around whenever you need help. Take care and stay safe.

Hello Sarahann

It appears you may have misunderstood my first concern.  The issue of the disappearing billable check off box occurs only when i enter the name of one specific client.  It is not  a question of when it is included in an invoice,  since I can't get t that point. 

Sarahann - just to let you know, I have run verify and rebuild.  For whatever reason I am unable to add billable expenses to this one client.

Hello, @ELM33.

I appreciate you for doing some steps to get this fixed. 

Beforehand, may I know how you set up this client? Is it a customer or a vendor? Adding additional details will help us provide the proper steps to cancel your account. A screenshot would be a great help too.

I'll keep an eye on your response. Please keep us posted in this thread. Keep safe!

Thanks - your comment caused me to remember they are both a vendor and a customer (set up with slightly different names. The vendor name comes up first which is the root of my problem.

AL lset on this.

You're welcome, ELM33. I'm glad that your concern was able to fix.

Please know that, assisting and providing the right resolution for our valued customers is our top priority. If you have any questions about QuickBooks, you can always drop by and post your concerns. I’ll make sure to address that as soon as I can.

Also, I added this article to your reference when checking the latest updates about the product: The QuickBooks Blog.

I'm wishing you have great new year and a prosperous business!