I have a user that is suddently having an issue printing invoices. When trying to print the label field text that would normally print out is not. The actual information that should be on the invoice is printing out (line items, date, etc) but the field names are not.
They do show when trying doing a print preview,just not when printing. It is also showing all the field borders on the preview but those don't normally print.
I've tried updating quickbooks, making a copy of the template and trying to use that.
Running Quickbooks Desktop 20
Does anyone know what would cause this or how to fix it?
Solved! Go to Solution.
I appreciate the update, @nzaczkowski.
Since you're certain this isn't a user issue, and you've run updates and used our quick fix tool, let's try a clean install of QuickBooks. A clean install renames your QuickBooks folders to fix company file issues.
First, you'll need to uninstall QuickBooks from your computer. Please know this will not erase any of your data.
Here's how:
Now you're ready to reinstall. You can use this download link: QuickBooks Downloads. Please make sure you save your License and Product number for the new install.
For more information about a clean install, check out Clean Install QuickBooks Desktop.
Let me know if you continue to have issues. I'll be sure to keep an eye out for your reply. Take care!
Good morning, @nzaczkowski.
Thanks for reaching out to the QuickBooks Community. How are you doing today?
To clarify, does this only happen to the user at one workstation or all of them? If another user signs in at the same workstation, does the same thing happen to them?
If this only happens to one user at all workstations, it could mean that you have a broken user. To resolve this, you'll need to delete the broken user and add them back. This will not affect any data in the company file. I'm including some steps below to walk you through the process.
To delete the user:
To add them back:
Once the user has been added back, let's go ahead and have them print another invoice. Please let me know how it goes.
For more information about this process, check out the help guides I'm including below.
Don't hesitate to let me know if you have any questions or concerns. I hope you have a wonderful rest of your day!
Thank you for your reply. It seems to be related to the workstation not the user. I had the user sign in with a different user account on the same PC and we are seeing the same behavior. He indicated that the PC that account was signed into was not having any issues.
I have pushed through all updates for Quickbooks, I tried running the quick fix from the tool hub. I have tried to make a copy of the template and use that. None of those things helped.
I appreciate the update, @nzaczkowski.
Since you're certain this isn't a user issue, and you've run updates and used our quick fix tool, let's try a clean install of QuickBooks. A clean install renames your QuickBooks folders to fix company file issues.
First, you'll need to uninstall QuickBooks from your computer. Please know this will not erase any of your data.
Here's how:
Now you're ready to reinstall. You can use this download link: QuickBooks Downloads. Please make sure you save your License and Product number for the new install.
For more information about a clean install, check out Clean Install QuickBooks Desktop.
Let me know if you continue to have issues. I'll be sure to keep an eye out for your reply. Take care!
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