Liability history

Hi PP67,

Thank you for getting help with your missing payroll transaction history.

Let's run the verify and rebuild data utilities to see if you're just experiencing data issues. Please check out the detailed steps in this article: Verify and Rebuild Data in QuickBooks Desktop.

Feel free to go back to this thread if you have any other questions in mind.

I did this yesterday and everything showed no issues

Thanks for getting back here, @PP67. I can share additional information on how to resolve the missing payroll liability checks in your QuickBooks Desktop (QBDT) account.

To clarify, may I know if you've recently restored a backup file before sending the paychecks? If so, this may be the reason why some of your payroll liability checks are missing. To resolve this you may need to recreate the checks by following the steps in this article: Recreate a missing or voided direct deposit paycheck in QuickBooks Desktop Payroll.

If not, let's now check your Audit Trail report to review if there are any actions made to the paychecks (if they are deleted or voided). Here's how:

1. In your company file and click the Reports menu and choose Account & Taxes.
2. From there, select Audit Trail.
3. Once the report is opened, click Customize Report.
4. Next, navigate to the Filter tab and choose the correct Transaction type.
5. Then, filter the date.

For more information on modifying your reports, feel free to check this link: Customize reports in QuickBooks Desktop. 

If you don't see any action made to the payroll checks, I highly recommend reaching out to our Desktop Support team to further investigate the reason why the information is missing.

Let me know how this goes and don't hesitate to post again here. I'm always here ready to lend a hand and provide additional assistance. Have a good one and keep safe. 

All of the paychecks are there.  The liability checks for Direct Deposit is gone and anything before April of this year is gone including all previous years.  It seems to have happened when sending the direct deposit.  But I can't be sure I was not paying that much attention.

Thank you for providing more information about the problem, PP67.

I understand how important it is for your company to keep track of its liability history and paychecks. This ensures the accuracy of your taxes, forms, and payroll information.

Let me direct you to the appropriate support channel that can assist you in locating the missing transactions. I recommend contacting our Payroll Support Team for additional assistance. 
 

They have access to your data in a secure environment. Then investigate what's causing the invoices to appear as checks, including any missing payroll liability history. In addition, our experts will walk you through the process of implementing the permanent solution.

For resources and topics related to payroll, I'm adding a link where you'll have access to QuickBooks Desktop (QBDT) Payroll articles.

You can bookmark this page for future reference: Reconcile an account in QuickBooks Desktop. It includes instructions for reviewing the opening balance and preparing the account for reconciliation.

Stay in touch if you have any further payroll-related concerns or product inquiries. I'll return right away to answer them for you. Have a wonderful weekend.