Hi, @tptate.
I'd also feel the same when my QuickBooks Online doesn't work. I've got some troubleshooting steps for you to perform so you'll be able to get back to business in no time.
The first thing you can do is check your browser's settings. Here's how to set them up:
- Check if your browser works with QuickBooks Online.
- Ensure to turn on JavaScript, and pop-ups are some of the browser settings in QBO to load the pages.
- Then, sign in to your account.
Alternatively, I suggest logging in to your QBO using a private window. It doesn't use the existing cache files to help us determine if this is a browser-related issue. Feel free to use either of these keyboard shortcuts depending on your browser:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
If it works, you can go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the results.
If you still can't sign in, please check out this article for the following steps: Fix common sign-in errors in QuickBooks Online.
Another way is to reach out to our QuickBooks Online Support by getting their contact details through this article: QuickBooks Online Support. You'll have to scroll down to the bottom part and see their contact information from there.
Revisit me in the Community, and feel free to keep me posted on your progress. You can always hit the Reply button and post your updates. Keep safe and take care always!
