I have been unable to login to my QBO account for the last 10 days and have spent over 20 hours on the phone with the support team. I've had multiple people tell me that the issue was resolved and they would call me back within 2-3 hours to confirm. Not one of them has called me back. Several people have told me that the case can't be escalated but won't tell me why. The latest person I spoke with told me that everyone I had been talking to had lied to me and the account was under compliance hold because they needed a copy of my driver's license, which I sent to them on the 21st. She said that was for intuit compliance and they needed a new copy for Quickbooks Online compliance. Once that was received it would be 5-7 business days until my account would be unlocked.
At this point we are looking at nearly 3 weeks of no access, not being able to send my clients new invoices, and not being able to pay me for existing invoices. I have clients begging me to take money before the end of the year and it's just not possible because I can't access my account.
I have worked with a lot of software support and I can honestly say this is the work customer support system I have ever had and it is seriously jeopardizing my business.
I am open to any ideas or suggestions at this point.
