Login page chrome or Safari not working

Hi, @mia-colabrese. I appreciate you attempting those simple browser troubleshooting steps. I'll make sure to help you get the solution to this concern.

Since you're still unable to log in to your QuickBooks account, I'd recommend contacting our Technical Support team. They have the tools to pull up your account and guide you through the process.

Here's how:
 

1. Sign in to your QuickBooks Online company.
2. Select Help.
3. Choose Contact Us.
4. Type in your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
   

You can refer to this article for the support hours schedule: QuickBooks Online Support.

Please also read this article to learn about the various system requirements for QuickBooks Online.

If there's anything else I can help you with, please don't hesitate to post a reply. I'll be here to assist you. Keep safe and have a good one!

I'm confused by your reply.  You acknowledge that I cannot login but then direct me to sign in which is the same thing as logging in.  Or am I missing something in your reply?  I clearly show the login link for QBO in the header of a couple of screenshots.  And I also included one in Incognito mode.

Do you have an alternative to signing in or login in which are the same thing? 

QBO is the only site I am having issues with, my use of the inspector was to verify it's you and not me. I believe I mentioned the other user for the company also is experiencing this same issue.  So different user log in and different computers.

Perhaps you could be so kind and send the screenshots to IT since they should be able to read them and understand them / review and see if they do indeed have an issue with their web certificate. I just want them to get  this fixed since not being able to log in / sign in and going thru hoops is not conducive to accomplishing tasks.

Thank you

I understand how it feels to be going in circles and not getting the help you need, @mia-colabrese. I want to ensure you can access your QBO account so you can perform your tasks with ease.

First, may I ask if you have tried accessing your account through your mobile browser or app? If not, you’ll want to consider doing it to check if you get the same error.

If you can confirm having the same issue, I'd recommend contacting our QuickBooks Support Team. They have full access to your account and can review the log made in reference to the error. Just make sure to check our support hours so we can address your concerns on time.

Yes, since you can’t login to your account, we do have an alternative way. You can use our Test drive for QuickBooks Online. From there, you can follow the steps my colleague @GebelAlainaM mentioned above to reach out to our representatives.

I've included some snippets below for your guide:

If you need further assistance with managing your account, feel free to Reply to this thread. Don’t worry, the Community has you covered. I'll be on the lookout for your response too.

Hello,

I appreciate the responses, I do and yes, I am frustrated. Technically speaking the mobile app is a different animal than the web based solution.  An app is not a web site. An app is a software application or a web based solution (not using desktop since that could be confused with your legacy product). You actually have a different developer create a mobile app than a web based solution ie QBO none mobile app.

"App" is an abbreviated term for "software application," and one of the defining features of an app is that it must be downloaded on a device for the user to access it. Apps are built primarily for use on mobile devices, like smartphones and tablets. Many software companies make app versions of their products so users can access their software's functionality on mobile devices.

Either way I have a 27 inch monitor and I need to access QBO via my monitor so that I can view my large invoices.  Not everything can be done in the mobile app.  Not to mention jumping between my tiny mobile screen and the excel sheets on my monitor is not conducive to working.  I require them side by side on my 27 inch monitor. 

So it goes without saying that you may not have the same errors in one solution.  In regards to the error that I have described it is 100% a login / sign in error and it will occur in the web based QBO version due to it being the certificate.  Quickbooks certificate for its web based solution.  

The lock means HTTPS. The padlock symbol means the web page you are visiting is secure. Although not always. Here is a brief description of the certificate error QBO is experiencing. I grabbed this from a website since it does a good job of explaining the issue and why IT needs to look at it.

A failure in validation essentially means that your business’s identity remains unverified, which is equal to not having any SSL certificate installed at all.

Now let’s check the reasons behind it, and how you can fix it.

Reasons of Invalid TLS/SSL Certificate Error

There can be a variety of reasons behind the display of invalid TLS SSL error for your site in the browser. Here they’re:

Misconfiguration of certificate

One of the most common reasons behind a TLS/SSL error is misconfiguration of certificate during installation. If you have made any mistake during the certificate’s installation, there is no way for the browser to verify the business identity properly.

Domain mismatch

If there is a mismatch in the site’s domain and the domain for which certificate has been issued, there will be an error in verification, and the browser will show a TLS/SSL error.

Break in the chain of trust

If the certificate’s chain of trust is broken, it’ll inevitably lead to TLS/SSL error. The break-in chain of trust happens when the identity of the certificate issuer can’t be verified either due to the expiry of its certificate or due to any other reason.

Incorrect date/time on computer - I checked this on my end

TLS/SSL certificates are issued for a year (or more). If the date and time is not correct on your computer/device, it won’t fall into the validity period for which the certificate has been issued. As a result, the verification will fail and an error message will be shown.

Broken certificate structure

If the structure of your TLS/SSL certificate is broken, that too may be a reason behind the invalid certificate error. There are many ways in which the structure of your certificate may be broken, the most common among them being an invalid digital signature.

Only SHA-1

If the certificate uses only the Secure Hash Algorithm 1 hash function, then it may be flagged as invalid by the browser as this hashing algorithm is quite outdated.

Certificate revoked

Finally, it’s also possible that the certificate might have been revoked because you acquired it by providing false information or because of any accidental misrepresentation from your end. If that’s the case, you’ll also be notified about the revocation by your CA.

Please again be so kind as to forward the screen shots to IT. If the issue is on my end let me know.  However, again another site that tracks QB down time states you are having issues here with logins.  See image. Granted it's not a lot but I had to do some searching to find this site because initially I was unable to access this plate form too.  Again I figured you all where experiencing DoS attack.

Please let me know who can communicate this issue to IT?  I will be happy to send it to them.  Having worked at a help desk in my life time I am not interested in berating anyone I just want this issue addressed so everyone can login / sign in again.  It just needs to work.

Thank you

Thanks for sharing the possible cause of this, mia-colabrese. I know this hasn't been an easy process for you. Let me make it up to you by making sure this issue gets investigated.

I understand that my colleagues already asked you to contact our support team, but I'd still recommend reaching out to them again. They're equipped with tools to check the cause of this. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Since you can't access your QuickBooks account, I'd suggest using our test file. There, you'll be able to perform the steps to reach out to our support.

 Additionally, you can always visit our Help articles page for reference. This helps you view helpful resources that'll guide you in completing your future tasks. 

I appreciate your understanding on this matter, mia-colabrese. Please know that I'm determined to get this issue resolved.

The test file doesn't work