...forgot to mention... I've tried incognito and private browsing mode in both browsers, and I've recovered my intuit account with support all to no avail.

I appreciate all your efforts in dealing with this, @BeerAndDonutz. I know how precious time is for you and the relevance of accessing your payroll account.

It appears that you've contacted our support before, but the problem persists. While I would like to assist you with accessing your online payroll account, we're unable to check your account here in the Community space for security reasons.

To assist you further, I'd still advise getting in touch with our support staff once again to follow up on your case and investigate the problem further. Follow the steps below to reach them:

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Select the Search tab, then choose Contact Us.
4. Type in your issue or concern in the field.
5. Hit Continue.
6. Click the Chat or Callback option.

For reference, check this article: QuickBooks Online Support.

For future reference, you can check this article to help you manage your Intuit account: Manage your Intuit Account online.

Please inform me of any developments, @BeerAndDonutz. If you have questions, feedback, or concerns about accessing your account, feel free to reach out to the Community. I'm here to help.

Thank you for your response Clark; unfortunately, according to the link you provided in order to get to the Help menu I have to login, which I'm unable to do.  I'll just call the support number and go through this all over again.

We're happy to hear that you've found a solution, @BeerAndDonutz.
 
I appreciate you taking the time to share your experience with us, and we're glad to hear that you can now log in to your online payroll account.
 
If you've follow-up questions or concerns, please let us know below. We're here to support you every step of the way.