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Thompson
Level 2

Mac 2024 Desktop backup for windows will not open in windows

I am having the exact same problem

Thompson
Level 2

Mac 2024 Desktop backup for windows will not open in windows

I have the exact same problem.  Deleting Memorized Transactions did not work for us.

SIAB
Level 7

Mac 2024 Desktop backup for windows will not open in windows

@Thompson 

Have you run the Verify/Rebuild Data utility? Any error message?

Jayson_E
QuickBooks Team

Mac 2024 Desktop backup for windows will not open in windows

It's not the experience we want you to have when converting your QuickBooks Desktop (QBDT) Mac backup files to Windows, Thompson.  

 

Before we proceed, did you encounter any error messages during the process? Knowing this will help us provide you with a more tailored resolution for your concern.

 

In the meantime, please ensure to follow the process of converting your QBDT Mac files to QBDT for Windows, especially during Step 3 of the article, which prompts you to verify your file details before proceeding with the backup process.

 

However, if the issue persists even after performing the process above, we recommend reaching out to our Live Support team. They can securely access your account and provide real-time assistance through screen sharing to resolve your concern.

   

If you have any further questions or require additional assistance, please add a comment below.

smr360
Level 3

Mac 2024 Desktop backup for windows will not open in windows

Try removing any special characters from your memo lines.  I read somewhere that might throw an error in addition to memorized transactions.  Good luck!

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