Manage Users in QuickBooks online

Thanks for joining the Community space, @KLG20.

We can delete the email address associated, so you can invite your time tracker user again. I'll guide you how:

1. Click the Gear icon at the top, then pick Manage users under Your Company.

2. On the right side of the user's name, select the Edit drop-down under ACTION column, then Delete.

3. Confirm you want to delete the user by selecting Delete again.

4. You'll receive an email confirming the deletion.

Once done, add them again as a Time Tracking user, here's how:

1. Click on the Gear, then select Manage Users.
2. Choose New then select Time Tracking only.
3. Select which vendor or employee you wish to add as a Time Tracking Only user. 

Also, you'll want to make sure the recipient is checking their spam and junk folders. Sometimes electronic communications will go to these areas instead of the inbox.

For detailed steps about deleting and adding invites to users in QuickBooks Online, please click this article:  Add, delete, or change user access.

Additionally, I've included a few resources about managing time tracking which may come in handy:

• How to turn on and set up time tracking
• Fill in a Weekly Timesheet.

Reach out to me if you have any clarifications or other concerns. I’m more than happy to help. Enjoy the rest of the day.

Hi! I am also having this same problem. My contractor can't figure out where to log in for her time tracking. It's been awhile since she has accessed the website and now has forgotten her password.

I have tried deleting her from my users list but have not received this confirmation email telling me she's deleted. The application says I've deleted her but when I try to add her back it asks me if I want to make her an "active" user again (see attached screenshot). Then I am back where I started with no way of "re-inviting" her to QuickBooks time tracking. 

What should I do?

Thank you,

Heather

I'm grateful for the detailed information that you gave, @hdickens.

You got me here to provide the actions that need to be taken so your contractor can log in and track her time in QBO.

Being unable to receive the deletion confirmation can be caused by an incorrect receiving email folder. I recommend checking your junk or spam folder and see if it's there.

However, you can resend an invite to your contractor by making her an active user again. Just click on Yes for the activation message that you received.

After that, you may follow these steps to resend the invite:

1. Go to the Gear icon.
2. Select Manage Users.
3. Find the user you need to invite again.
4. Select Resend invite in the Action column.

On the other hand, if you don't see the option to resend and the status shows Active, it means the user accepted your invitation to join your company and already set up a login. She can now log in to qbo.intuit.com and start working on your QuickBooks company.

To give you more insights about managing the user access and on what to do if they haven't received the invitation, please scan through these references:

• Learn what to do if invited users did not receive, or can't find, your email invitation to use Quick...
• Learn how to add, manage, or delete user profiles

Keep in touch if you still need help with user's access or with QBO. I’ll be right here to assist further. Have a great day ahead.

Hi Betty,

• I did not receive the confirmation email at all in my inbox or in my junk mailbox.
• I do not see the "resend invite" action in my actions menu (see screenshot).
• She has logged in with her QuickBooks login but all she sees is a blank screen (see second screenshot). Is she logging into the wrong account maybe? I don't know how to guide her.

I'm really not sure what else to do, I feel like I'm going in circles and wish this was a little more intuitive to use.

Thank you for your help!

Heather

Hi @hdickens,

I appreciate your prompt reply.

Time-tracking only users don't count as billable users, so you can have as many as you can in a QuickBooks Online (QBO) company. With that said, I suggest you have your contractor create a new Intuit account. You can then invite their new account, the same way as before. 

I mentioned billable users above. To know more about it, take a look at this article: Learn about usage limits in QuickBooks Online. It explains how each QBO version has different billable user limits, along with the steps you can take to find out if you're near the limit.

Don't hesitate to hit the Reply button and post a comment below if you have other questions about user management in QBO. I'll take care of them for you. 

Hi, thank you for the fast response!

Does she need to use a new email address if she creates a new account? She would rather use the same email address but I wonder if she'll get an error that a user already exists with that one once she tries?

Thanks again!
Heather

Yes, the user you'll be granting access may need to create or use another email, Heather.

We can confirm first if the user was not added so they don't need to use another email. To do that, we may need to access your account and check your lists of users through a private browser. There are times that the regular browser stores cache files that disable the system to function well. If you can see that the user is not on the list, you can invite them again. You can switch back to the main browser and clear the cache so QuickBooks can start fresh. 

After you've invited the user, you can let them open their email and accept the invite using a private browser. Private browsing modes won't retain your temporary browsing data and history that stops frequently accessed sites from working as expected.

Feel free to use these references for future use: 

• Add and manage users in QuickBooks Online
• What to do if invited users did not receive your email invitation

Keep us posted on how this works. We're just around to help. Take care and stay safe!