I would highly suggest filing a formal complaint with the Better Business Bureau. The first time Intuit withheld money from my business, and I spent 15 hours and 3 weeks on with support, I went this route. withing 2-3 days someone with authority to correct issue reached out to me (based solely on my complaint) dug into my account, corrected the holds which were in error, and compensated me back monies owed to Quickbooks for processing (a very high amount) It felt great to finally have service and retribution from this company. Unfortunately I have had similar experiences two more times since. This had all occurred this year, and taken days to correct.

hi, im also interested enjoining a class ACTION, they are holding our money since march. we call and call and they say its under review there's nothing wrong with the transactions is a regular customer

please let me know how can we get a case against this fraudulent company 

they lock me out, I been their customer for over 10 years and now I cannot access my customers information, yet they still charging monthly for their service 

I have to say that a week after I filed the claim with BBB they contacted me by phone and solved my problem super fast, almost immediately I had all the deposits in my account and I only had to confirm my data via phone to release the funds.

I did get my money back very quickly after completing my complaint at BBB, The difference was huge compared to the customer service that did not help me at all, A woman who is supposed to have a higher rank, contacted me by phone and solved my problem super fast, almost immediately I had all the deposits in my account and I only had to confirm my data via phone to release the funds.

Would like to also join a lawsuit.  I have a email stating they would release funds and deduct the amount from a payment plan that was setup. Received a call from collections from a Brittany stating that they are not the same department. She asked who sent the email and I explained who and when it was sent.  I said can I send this email to you? She stated I do not have an email and you can not send that email to me. Then stated she sent a email about my monthly payment owed. Which I have never received her email regarding this from a date she mentioned, you stated you do not have an email so how are you sending me an email I have not received? They also called me 3 different times. Twice from their customer service department and once from collection after explaining to not call me as i am on a asian time zone. I gave specific times to call and they woke me up at 2 am my time. The collections department does not have a direct number to reach them. I spoke with a rep who mentioned they used to have a direct number bur their own department does not and they wish they did the rep i spoke to said.  She seemed to be upset as well as she working for intuit is not able to reach them directly herself.  This is affecting my business to the point where i may have to shut it down.  

Hi there - what is the status of the class action? This is happening to me and it’s ruining my company. I would like to join. 

They’re holding my money also, causing all kinds of financial problems for me. Were you able to ever figure anything out? 

Hi 5639,

I understand that you're facing financial challenges because your funds are on hold. Let me help by sharing a knowledge based article that will guide you through getting out of the hold status.

This article outlines the reasons for fund holds, advises merchants to check the status of their payments in the Merchant Service Center, and instructs them to review emails for specific steps to resolve any issues. The article also includes an FAQ section addressing common concerns about fund release and document submission. Please check this out: Why are my funds on hold?

You can also check out our Merchant Agreement for your additional reference.

Feel free to go back to this thread if you have other questions in mind.

THEIR BACK ! The problems which this support ticket generated have returned in Jan. of 2024.   We have been unable to transfer client payments using QB Online invoicing for about 3 weeks (the last 3 customer deposits in a row, and we are unable to get any answers from QB.  Their normal delay for several years now has been one business day for credit card payments, but now they appear unable to move them at all. Is anyone else experiencing this?

We are on the phone with QB support even as I am posting this.   I predict that they will tell us to call support, which won't be able to help us and is overloaded due to millions of customers experiencing this exact issue.

Does anyone have a recommendation for alternative customer software to QuickBooks?