I appreciate you reaching out and for your patience in trying to resolve the issue with mobile check deposits.
Are you experiencing a specific issue with your deposit limit? If so, this is often caused by a few common factors:
- Account setup issues: The mobile deposit feature might not be fully enabled on your account.
- Missing or unverified details: You may have some incomplete identification or verification documents on file.
- Account restrictions: Sometimes, a new or unverified account might have restrictions that temporarily prevent mobile check deposits.
I understand your sentiment about this, especially when the app indicates your limit is $0.00. While this feature has certain eligibility criteria, if you are active and in good standing, this situation should not occur.
However, if you're eligible for mobile check deposit, I recommend you contact our QuickBooks Payments live support team directly. They have specialized tools to access your account and resolve any issues.
We are still available if you need more help.