Mobile app crashing

Thank you for taking the time to get help with your QBO app, KBpainting.

I see how much you need QBO for your business. Let's find out if this is an issue on your device or the app. I'll also share a different way to sign in to your account.

If the crashing issue is on our app, re-installing would have resolved it. Otherwise, we would have many complaints about a crashing QBO app today. You can try installing it on a different iOS device to check if we get the same thing or if this only happens on your phone. If it's the same thing, you'll want to contact our Support team again to investigate this behavior.

In the meantime, you can sign in using a mobile browser to continue working on your QBO company. Just copy and open this link in your mobile browser: https://c11.qbo.intuit.com/qbo11/login?webredir

I'm just right here if you need me. When I'm no longer in the office, one of my colleagues will continue to assist you. Stay safe!

Thank you for the reply. 

I have tried on 2 other iOS phones as well. Same issue. The page will open and start to load and then crash. I have contacted QuickBooks customer service twice now and both times I’ve been left with no help. I’ve had this app for 4 plus years. Sucks it can’t be resolved. 

Appreciate the update, @KBpainting. I'll share details about your app.

With the latest updates, the QuickBooks Online app installed on mobile devices requires the iOS version 14 or higher to work. Use this article to learn more about the supported versions of iOS devices: What Browser Do you Need for the Best Experience When Using QuickBooks?

However, if you can confirm the latest iOS version is installed on your mobile device, I recommend contacting our Customer Care Support. Then, let one of our specialists inform our engineering team to investigate why the app is crashing. I want to include that reaching out to our team online is best during business hours from 6 AM-6 PM PT Monday-Friday.

I'm adding this article to read and learn more about the features to utilize while using the QBO app: Which QuickBooks Online App Features are Supported on Mobile Devices?

We appreciate your patience as we're working on this. Please let me know in the comments below if you've got other questions. Take care always!

I’ve just started using QB and have downloaded it onto a new iPhone SE running IOS 15 and it won’t load at all.

Have tried several times deleting and installing and nothing happens.

The App is working on my iPad using the same version of IOS, but I really need to use it on the go.

Same issue for me. Downloaded QBO on new iPhone SE. It wouldn't open. Tried uninstall and installed it. Still no.  It use to work in an older iPhone.

Thank you for posting here in the Community, @noufalg.

I understand how convenient it is to use QuickBooks Online using your mobile phone. I appreciate you trying to troubleshoot the issue by uninstalling and reinstalling the app on your iPhone SE.

Currently, we have an ongoing issue with customers using iPhone SE to access the QuickBooks Online app. Don't worry. Our engineers are working hard to resolve this issue as soon as possible.

As a workaround, you can access QuickBooks Online using a browser. If you haven't contacted one of our support representatives yet, I recommend following these steps:

1. Sign in to your QuickBooks Online account.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

This way, they can add you to the list of affected users. You will also receive updates about the investigation.

While waiting, you can start accessing QuickBooks Online using your browser.

Let me know if you need more help in accessing QuickBooks Online. You can click the Reply button below. I'm always here to help.

Just bought an iPad Air and tried to download the QuickBooks app. Downloads fine, but crashes when trying to open. Downloaded and works just fine on another iPad with the same iOS. Literally bought this iPad for my business so hoping I can find a solution.

Is there any update on timing to have this issue fixed? I got an iPhone SE and now can’t use the QB app - which I used all the time prior to this issue. My monthly fees for QB keep going up, yet I can’t use it half the time…

Thank you for reaching out to us for updates, sbrown5.

We understand the frustration of not having this function as expected and the importance of getting this resolved as quickly as possible. Rest assured, our engineers are doing everything possible to get this feature up and working again as soon as possible.

I recommend contacting our Customer Care Team, to get you added to the list of affected users. This way, you'll receive updates via email as progress is made towards a solution.

You can contact them by following the steps shared by my peers above.

In the meantime, you can sign in using a mobile browser to continue working on your QBO company: Get started and adjust settings after you sign up for QuickBooks Online.

I'll be on the lookout until this gets resolved. Please let me know if you have additional questions. I'm always here to help.

This is still an ongoing issue. All I read is “ I understand your frustration and concerns” how about FiX the issue!! I am suffering from the same Quickbooks illness with zero cures! Stop apologizing for are frustrations. And show some results. We all pay for a service we are not getting. Would you let me use quickbooks for free with all the bells and whistles if I didn't pay?