Mobile app keeps crashing on Apple devices

Welcome to the Community, Mike Headley. I appreciate your detailed information.

Since you've already uninstalled and reinstalled the app, I'd recommend trying to refresh its data on both devices.

Here's how:
 

1. Go to Menu (☰), then Help & Feedback.
2. Tap Refresh Data.
3. Select Refresh.

If your app continues crashing while opening after troubleshooting, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

While you're unable to access your account through the app, you have the option of signing in with a web browser.

Please don't hesitate to send a reply if there's any questions. Have a wonderful Tuesday!

Thanks for your help Zack. I’m not able to follow your instructions though, because the apps on my apple devices won’t stay open long enough to do anything. When I select the app the Intuit page is displayed and immediately crashes.

We aim to provide you with a positive experience, Mike Headley, and understand your need for seamless and efficient use of QuickBooks. Despite having tried all troubleshooting steps, if you're still facing issues with your QuickBooks Online App, I'll connect you with our product development team, who can best handle this situation.
 

1. Log in to your QuickBooks Online account.

2.Choose the (?) Help option.

3. Click on the Assistant tab for help from the QB assistant, or choose the Search tab to type your question and access Help articles.

Additionally, for your convenience, we suggest reviewing the optimal support hours to contact our technical supports to ensure you receive timely assistance.

Live Assistance Hours:

• Phone Support: Available weekdays from 8:00 AM to 7:00 PM.
• Set Up a Callback: Available weekdays from 8:00 AM to 7:00 PM. A support expert will contact you as soon as they are available.
• Chat Support:
  • For Simple Start, Essentials, Plus: Weekdays from 8:00 AM to 8:00 PM and weekends from 8:00 AM to 6:00 PM.
  • For extended services: Weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.
     

If you have any other concerns about accessing your QuickBooks Application, we are here 24/7 to support and assist you immediately.

Im having the same issues, this started last week or so, it has to be some kind of update from quickbooks cause I haven’t downloaded any apple updates. Please help I need this app I order to stay in business.

I see you are experiencing an issue with the QuickBooks Online app suddenly shutting down on both your iPhone and iPad. We are prepared to tackle this issue promptly to ensure that your business operations continue to run smoothly without any disruptions. Your seamless experience is our priority, and we are here to support you through this resolution process.

Since this issue began last week without any new updates to your Apple devices, it's possible that the problem might stem from a recent update on our end. First, please verify that both your iPhone and iPad are running on the latest OS, iOS 16.0 or later. This can sometimes resolve compatibility issues.

Next, could you please check if your QuickBooks Online app is updated to the latest version, which is 24.12.5 as of December 21, 2024?

If updating does not resolve the issue, I recommend reaching out directly to our QuickBooks Support team. They can provide more targeted assistance and possibly offer a timeline for a fix if this is indeed related to a recent bug.

Please don't hesitate to reach out if you need any more help with mobile app updates. We're here to make sure your experience is trouble-free.

Same issue here started last week.  QB - we pay enough money to keep this ap running properly.  Please do what is necessary to get the issue resolved.

I've also gone through all the online steps of refreshing, removing, and reinstalling the ap.  There's obviously a bug in it and it needs fixed immediately.

I appreciate your effort in taking the necessary steps to isolate the issue, @AlanB73. I'm here to route you to the appropriate support to resolve this.  

Since you've performed all possible resolutions, I recommend contacting our Customer Support team. Doing so will help you resolve this problem when launching your application. To do so, please follow the steps below: 

1. Sign in to your QuickBooks Online (QBO) account.
2. Select (?) Help.
   
   
   
   
3. Select the Assistant tab to get help from the QB Assistant, or the Search tab to enter your question and find Help articles.

For more detailed information, check out this article: Get help with QuickBooks products and services.

Additionally, you might want to visit this article and learn which QBO mobile app features are supported on mobile devices: Compare mobile app features

I'm here to circle back if you need additional assistance managing your logins. Please don't hesitate to reach out to us. Have a good one.

While I appreciate the response, I’m not here for work arounds.  I can work from a desktop, but the mobile app is vital for on the go operations.  I fully expect this to be escalated to the appropriate level so that Intuit can resolve the app crashing on mine - and others - mobile devices.  Please escalate and resolve.

This is also happening on my phone. The app has been fine for months and suddenly in December won’t open for a second. Instantly crashing. I haven’t changed anything on my phone. Please can this be looked into as this is an issue for a few people. 

Same here too, QB app keeps crashing on iPad Pro 12.9 running iOS 18.2. No issues prior to a couple of days ago.

Hi, @AvMedSol.

It's never easy dealing with unexpected technical issues, and your patience while we work to resolve this is greatly appreciated. Let's get you back on track as quickly as possible by routing you to the support available to investigate this issue.

I recommend contacting our QuickBooks Online (QBO) Support Team to have them look into your account in a safe environment and find the reason for what's causing this problem and look for a possible fix. They can also open a ticket for investigation regarding this matter if necessary.

Here's how:

1. Sign in to your QBO account.
2. Go to the (?) Help tab.
3. Select the Assistant tab to get help from the QB Assistant, or Click the Search tab to enter your question and find Help articles.

Moreover, you'll want to look at their available hours so they'll be able to address your concerns promptly.

Furthermore, you can check this article that contains a comparison chart to give you more details about the available features in the QBO mobile app: Compare mobile app features.

Please know that we're committed to finding a solution as quickly as possible. If you have any further questions or need additional assistance with the QBO mobile app, please don't hesitate to reach out. We're here to help.