Mobile App

Thanks for getting this to our attention, @TRHoffman,

If you're having performance issues with the mobile app, even after updating it, let's make sure your iPhone / iPad meets the system requirements. This ensures the software works properly without any issues.

Here are some things you need to have:

• OS 11.1 or newer
• Safari browser. Note: Make sure Private Mode is off to allow cookies.
• Other browsers, such as Chrome and Dolphin, may work but aren't officially supported.

• Operating systems: 9.3 and greater

If your device meets these requirements and still can't get it to work properly, try to uninstall then reinstall it after. This clears the data on your phone and help refresh everything.

After trying all that and the problem doesn't go away, please reach out to our support. We can report this to our engineers so they can test for bugs or provide other troubleshooting for you.

Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays. Follow these steps to reach out to a live agent:

1. Open a web browser and sign in to your QBO account.
2. Go to the Help menu then choose the Search tab.
3. At the bottom click on Contact us.
   
4. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
5. On the next screen, scroll down to How would you like to connect with us section.
6. Choose Chat with us to initiate a discussion with a live agent.
   
7. Enter you account contact information then press Get a chat.
   
8. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

When you're connected, provide all the information about your concern or request a viewing session with out representative.

Please post here again if there's anything else I can do to help you. I'll be right here to assist you with your app and other tasks in QBO. Have a good day!