multi user failure

I understand this wasn’t ideal, @Frustrated User5. I'm here to make your experience better.

Before anything else, I appreciate your effort in trying to fix the situation and alerting us about this.

I already took note of your post for someone from our team to take a closer look at your account and issue. Once we receive updates, we'll get back to you as soon as possible.

You can read this troubleshooting guide to learn more resolution when users encounter issues in trying to switch to multi-user mode: How to fix Error H202 and H505.

Moreover, if you need tips, resources, and playlists, you can visit our Support page to learn more. It has everything you need to manage your account and help your business grow.

Don't hesitate to drop a reply below if you have additional concerns besides multi-user. I'll be around to help in any way I can.

@Frustrated User5 

How big is your file size?

Try opening the sample file and run it in multiuser mode. Do you encounter the same issue?

We have run Database Server Manager (many times) on all stations and server

We have run File Doctor (many times) on all stations and server

Checked hosting for multi-user -- On the server and off on stations

Verified that QuickBooks DB32 is set to Automatic and is running.  Set to restart service on recover after failure

Verified Network and sharing setting and they are set to QB recommendations

We have uninstalled QB on the server and all stations and then re-installed on the server and stations

We have verified that the Runtime Redistributable is current on the server and stations

I have received assistance from 3 tech support people, totaling about 4-6 hours on the phone each time, and no one has been able to get the multi user function working again.  

I NEED HELP!  We have only been able to work in single-user mode for a week now and I have an integrated scheduling system so....needless to say, none of my accounting staff can make any entries unless we shut off the scheduling and only have one person working at a time.  It is not a workable situation and is costing us a lot (still have to pay the wages but can't do the job because of software).  

Just tried to open a test company and QB crashes and will not open

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@Frustrated User5 wrote:

Just tried to open a test company and QB crashes and will not open

 

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Consider to install the trial version for QB Desktop 2021 Enterprise on your machine and run the sample file. If you don't encounter any issue, the root cause is on QB Desktop 2022. Otherwise, time to explore another program to replace your QB Desktop Enterprise. We may recommend one if required.

Will someone who is more knowledgeable about Intuit/QB Enterprise 22 programming be contacting me or is an article all I get?  It is really VERY sad that big companies, like yours, no longer put customer satisfaction at the top of their list.  We have been having this issue for a week.  You would think that someone above the entry level tech support personnel, who are reading from the same article that I have received, would be calling to get the issue resolved.

Hello, Frustrated User5.

Thanks for following up here in the Community. I want to make sure you're able to use your QuickBooks Enterprise account in multi-user mode.

I appreciate all of the details you've included and all of the troubleshooting steps you've completed so far. I did see that you mentioned you've spoken to agents previously, but to get this matter resolved I do strongly recommend reaching out to the QuickBooks Support Team once more over the phone. This is likely in relation to a known issue and is currently being worked on. Agents have the proper tools at hand to take a closer look and get you added to the list of affected companies, or get it escalated further for you. 

Please refer to this link to contact the team: Contact the QuickBooks Desktop Customer Support Team

I wish you the best and please know I'm only a comment or post away if you have any other questions.

MorganB,

You stated that the agents have the correct tools to address this issue but I have talked to 3....three....agents and no one has fixed it.  Even after over 5 hours....five....hours on the phone with one of them.  I really need to talk to someone with a greater level of knowledge than the person who responds to my "please call me" message.  I do not have the time or the patience to continue in the manner that we have over the last WEEK.  And, I did reach out again yesterday with zero assistance in reaching aT2 tech support staff member.