I am experiencing the same problem. After being on the phone with Quickbooks customer tech support for two hours, I was hung up on. I was told it was a Discover Card problem, and when I said, "I don't understand," he hung up on me. I called back and they had no case number and I got the run around again.

Quickbooks, PLEASE provide and update. 

Wave sounds interesting and I might need to migrate over. I keep hoping QuickBooks/Inuit will fix these issues but its not looking likely and they don't seem to be moving very well. Its a shame there is no escalation beyond the customer support desk filing a ticket with backoffice and saying it will get solved eventually. 

Overall are you pleased with Wave. Wonder if this thread becomes a how to convert to Wave one

I agree. Even the tech support I talked to didn't say it was a known issue. 

As I continue to wait for an answer from QB, I am researching Wave vs. Freshbooks.   Anyone?

I understand that you're in a tuff spot here, Boomkin.  

In order for you to be assisted again, Pease do contact us back. 

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: You can easily connect with live Agent and get the assistance you need.
• Search: Find QuickBooks Online information or select Contact us
• Start a chat with a support expert.
• Get a callback from the next available expert.
   

Additionally, you can check this article that include a direct phone number you can call: QuickBooks Online Support

I've also added these resources to help you categorize your transactions while making sure every figure is balanced and accurate.

• Categorize online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

If you have further questions regarding your bank transactions, feel free to visit this page and add comments. I'm here to help. Have a great day!

Thanks, Erwin. Not helpful. Service/Assistant had no solutions and two hours with three customer QBservice agents were also no help. They did not create a ticket, so I had no way to follow up. They said it was a problem with Discover and hung up on me unfortunately, though I was very calm and polite. Five minutes later they disconnected from my shared screen. Again, not helpful. 

QB, try this, "This is a known issue for which we currently have no solution, however, we are working diligently on the issue and will inform you when a solution is found." Not too hard. 

To Quickbooks credit, I did receive a call and another unsuccessful attempt to link the Discover card, but this time they created a case number worked on the issue for a week. Yesterday I received an email saying the issue had been resolved, however it STILL will not link. Very frustrating.  

yes , that has happen to me twice now on different cases, being told it was fixed and closing off the issue. Hard to believe they can’t resolve this or have a tier 2/3 escalation 

I have the same issue now for 6 weeks.  Have spent hours with support going over and over the same things.  Quick books does NOT follow up as they state or promise.  I just received an email from them (Saturday evening, support not open till Monday) telling me to reconnect, as I have tried maybe 20 times over multiple calls with support.  IT STILL DOES NOT WORK, and they now think they have resolved the issue.  This is a terribly overpriced services that does not work...  From this message arc I see this has been an issue since October 2023, or even earlier.  THERE IS NO EXCUSE FOR THIS NOT TO BE FIXED BY NOW!!!!!!!!!!!!!!!!!!  THERE IS NO EXCUSE FOR INTUIT TO LIE TO ITS CUSTOMERS!  THERE IS NO EXCUSE FOR THE WASTING OF HOURS OF MY TAIME AND CLEAR INCOMPETANCE I AM ENCOUNTERING...

I’m continuing to wrestle with whether I need to find an alternative to QB (for me QuickBooks self-employed) or to move away from Discover cards and accept that it just won’t work with Intuit products. Manually handling discover monthly is getting pretty old (and so many hours- wonder if we can invoice Intuit for the extra accounting expenses they cause us to incur :-). Keep hoping they will fix it or do something significant for the impacted customers but not sure thats a focus/priority

I'm in the same place. I am looking closely at Freshbooks and Wave. If there is no resolution soon I will have to make the switch. 

Another 90 minutes with Quick books, and no answer, and third call to discover.  Discover Business card no longer supports Quick Books.  Not going to be fixed, ever, change cards...

Has this issue been resolved?  

I can't link my Discover business CC to qbo. 

I just tried again. Getting a different error this time but still failing

I switched to Wave and it's great. Linked my Discover card no problem. So glad to have Quickbooks gone. 

After months and months of no solution and no admission that they simply no longer support linking to Discover, I switched to Wave. Very pleased. Linked to my Discover no problem.  

Thank you for your follow-up, @Mendy and @bgoldfedder. I'm glad to see you both actively engaging with the Community to resolve the issue of linking your Discover business credit cards to QuickBooks Online. Let me offer some assistance to help fix this issue in no time.

To provide the most accurate solution, could you share the specific error message you encountered when linking your Discover card? This information will be crucial in determining the next steps.

Should you encounter Error 324 and receive a "no eligible accounts" message, I recommend disconnecting your account and reconnecting it. It will refresh the link between QBO and your financial institution. Follow the steps below:

1. In the left navigation bar, go to Banking.
2. Use your Pencil icon on the account.
3. From your Account window, tick Disconnect this account in the save checkbox.
4. Select Save and Close.
5. Reconnect your account.

If the issue persists after trying these steps, I suggest contacting our support team. They have the tools to investigate the issue and provide additional troubleshooting steps:

1. Go to the Help menu at the upper right.
2. Choose the Search tab.
3. Select Contact Us at the bottom of the screen.
4. In the Ask about something else section, enter your concern.
5. Hit on Continue and choose a way to connect with us.

Our customer service hours for Plus, Essentials, and Simple Start are Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. Advanced support is available any time, any day. 

Moreover, you can check out these articles for future reference that'll walk you through the steps to categorize your transactions and reconcile your account seamlessly:

• Categorize online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

The Community will always have your back if you need help connecting your account or anything else in QBO. Leave a reply below or create another post. Assistance is just one click away.

Yes, went thru the disconnect approaches and spent several hours with customer support a few months ago.

Latest error is it now tries to connect and seems to have the accounts but gets to a message with:

I appreciate the detailed error message you've shared, bgoldfedder. It helped me as I checked our system.

Using the information you've shared, I found an ongoing investigation regarding the Error 105 in Discover Credit Card. Thus, I recommend contacting our care support to add you as an affected user. In addition, you'll be able to receive an email coming from QuickBooks about the status of this investigation.

Here's how:

1. In your QBO account, select Help (?).
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern. Then click Continue.
5. You can choose Callback, Appointment, or Chat to connect with us.
6. Kindly fill out the provided fields, such as your First name, Last name, Email address, and Phone number.
7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat.

To see the available time for our support, you can use this article as a guide: QuickBooks Online Support.

At the moment, you can manually import your transaction in QBO. Afterward, you can categorize them accordingly.

We're still around to hear you out after contacting our support or if you have additional information regarding your bank connection in QuickBooks Online. Please let us know in the comment section, and we'll be here to help.

Seeing that other people who use Discover business credit cards are having the same issue, and each of the previous times that I contacted support about it resulted in being told that Quickbooks no longer being able to connect to Discover credit card accounts is a known issue (that began sometime back in July 2023), are we to understand that has the issue has been resolved and that customer support now has a remedy other than manual imports?

Automatically downloading transactions through online banking is a valuable and time-saving feature in QuickBooks Online, netgain1.

I'd like to clarify that connecting and downloading credit card transactions from Discover is still fully supported in QBO.

However, we currently have an open investigation (INV-106691) for Error 105 when connecting or syncing bank transactions from Discover credit card accounts. Our engineering team is working closely with your financial institution to determine the root cause of the error and expedite a solution as soon as possible.

You also mentioned that you've talked about this with our support team. However, I'd recommend reaching out to them again and providing INV-106691 as a reference. This way, they can add you to the list of affected users and get notified as soon as the issue is resolved.

Here's how to reach out to them inside QBO:

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
5. Click Ask about something else, then enter a short description of your concern.
6. Choose between Have us call you or Chat.

For the time being, the recommended workaround is to manually import your banking transactions via CSV file while this is being worked on.

Feel free to check out these articles for additional guidance and resources:

• Fix Bank Upload Errors In QuickBooks Online
• Set Up Bank Rules To Categorize Online Banking Transactions In QuickBooks Online

We appreciate your understanding and patience as we continue our efforts to ensure smooth integration with all banking institutions.

Please don't hesitate to reach out to the Community again if you have any other concerns or questions as you work through your bank import and categorization process. We're here to provide assistance whenever you need it.

The issue is not resolved. At least for me. I have spent several hours with customer service groups though and it comes back to it being a backend issue that they will resolve. Its been a year thought.

Additionally one thing to be careful of is that manual imports do not work properly on some products like Self-Employment since you can't create an account. Also, when you manually import it does not properly dedup so you will need to either screen the data by hand or mark as duplicate afterwards.

Other than discover (and only on some accounts as my personal card would load but not my business one) all other banks seem to mostly work. 

It's been almost a year now and it's still not resolved. The party line from Intuit/QB is "it's a known error" and they are "working on it." Take that for what it is. I have switched to Wave and it was a simple link to Discover. 

I keep hoping that Quicken can resolve but guess I may have to look into Wave

I understand the engineers are looking into this issue... but they have been looking into this for months now!  Is there any update yet?  How are we supposed to keep accurate records for our business if we can't download the transactions? 

Quickbooks - can you please provide us an update IF this will ever get resolved?  I am slowly running out of patience here.  If you can be honest and say you will not get this resolved, I will need to switch to another platform.  

Please provide an update on when you think this will be fixed.