My company name includes the & icon but the system says I can't use it. As this is my trading name it should be the & used not And. How can this be changed?

Hi there.

Thank you for reaching out with your concern regarding the use of special characters in your company name within QuickBooks. I understand that accurately reflecting your business’s official name, including any special characters, is crucial. I'm here to help you fix this.

QuickBooks restricts the use of certain special characters in the company name field for data integrity and compatibility reasons. However, using the symbol & isn't restricted. You can check this article for all accepted symbols or characters to use in QBO: Acceptable characters in QuickBooks Online.

If you get an error "An unexpected problem occurred on the server during your request," you'll need to troubleshoot your browser to ensure it runs efficiently with QuickBooks. Let's start with accessing QuickBooks Online using incognito mode or a private window. Here are the shortcut keys to go private mode in a browser:

For Google Chrome / Microsoft Edge / Opera:

• Windows: Ctrl + Shift + N
• Mac: Command ⌘ + Shift + N

• Windows: Ctrl + Shift + P
• Mac: Command ⌘ + Shift + P

• Shift + Command ⌘ + N

Please let us know if you need further assistance or have any more questions. I'm here to assist you with anything.

Hi there.

Hope you’re doing great. I wanted to see how everything is going about the company name concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!