My payroll didn't Process though? None of our employees got paid and quickbooks said chat/phone call are unavailable all day. Who can I contact

I am very disgusted that when there was an issue with your product, you closed down the chat and phone number and hid instead of speaking to your customers.  That is the epitome of 'shady business practices' to me.

Thanks for requesting some updates here in the QB Community, @brianbazinet-icl,

Allow me to share what happened with the DD posting in QuickBooks.

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. For that, we ask for your utmost understanding with the delays caused by this Direct Deposit outage.

The issue has been resolved and your employees should expect to see the funds available in their bank account.

We temporarily suspended calls at the moment to prevent long hold times as we handle this direct deposit payroll issue.

See this link to be updated with the current status of this Direct Deposit concern. You can also click on Subscribe to Updates to receive notification emails if there are outages in QBO.

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.