Hi there, Perfectionplus. You can perform some troubleshooting steps to ensure your QuickBooks Online (QBO) account loads properly. I can show you how to do that.
Before we proceed, I’d like to confirm if you’ve successfully logged in to QBO but are encountering a white or blank screen, correct? However, I'd like to ask a screenshot if you you're referring to something else. Any additional information you can share would be greatly appreciated.
I also agree with what Chrea mentioned. There are times that the browser is full of frequently accessed pages, causing some unusual responses. In this case, I suggest logging in to your account using a private browser. Cache-related issues can cause QBO to load incorrectly, preventing you from loading your QBO account.
Here are the key shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If you can successfully log in using a private browser, go to your regular browser and clear its cache. Another way to troubleshoot this is to use an alternate browser when signing in to QBO.
Additionally, you can run a financial report for you to gain insights into your business's financial health in QBO.
Feel free to reach out to the Community if you have further questions. Our team is here to help your every step of the way and ensure your QuickBooks experience is smooth and efficient.
