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Welcome to the Community, blloyd-lloydb-20.
Will you share the details of your concern with me? I can help answer general questions about QuickBooks. Any information you can provide ensures a timely solution.
If you still wish to chat or speak with an agent, let’s log in to your company to get the support information. Follow the steps below.
- Go to the Help icon at the top to open the Search window and click the Contact Us menu.
- Type the issue or topic in the field box and press Continue. For example, speak with an agent.
- From the support options, choose Chat or Callback.
If you have the case number, I suggest providing it to our support team. This way, they can review the case notes from your previous chat or call. Our specialists will continue performing the troubleshooting where they left off.
I'm also adding the link where you can find articles that cover common questions in QuickBooks Online as future reference: Help articles.
You're always welcome to post in the Community if you have other concerns or questions. I’ll be around to help and make sure you’re taken care of. Have a good one.
