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Awolff78
Level 1

New Company File in Desktop

Hello, 

 

When I go to open a new company file in QB's desktop, after logging into my online account, the first page asks for the company information.  One of the requirements is an email address.  However, it won't let me put anything in that field.  As such, I cannot move forward with the creation of the company file.  

 

Has anyone experienced this?  Do you know how to get around it?  I need to create this file and I can't get past the first page.  I've filled in all of the fields except the email field and it will not let me select "create company".  

 

Please let me know your thoughts. 

8 Comments 8
4Gal
Level 11

New Company File in Desktop

Which QB Desktop year version?

Can you access CAMPS as the Primary Contact and find your license code there?

https://camps.intuit.com

 

VoltF
QuickBooks Team

New Company File in Desktop

Hey there, Awolff78. I completely understand that creating a new company file can be time-consuming. No worries, I'm here to help you out with any issues you may be facing and make the process as smooth as possible!

 

Creating a company file with Intuit is an easy and straightforward process, but it's important to follow the proper steps to ensure a successful setup. When the Admin email address field is greyed out, you may be logged in as a regular user. To ensure you'll get to proceed, make sure to access QuickBooks as the Primary Admin.

 

After confirming, fill out all the required fields marked with an asterisk, and then click the Create Company button to get started. Kindly ensure that this step is completed before proceeding to create a new company.

 

The in-product guide takes you through the setup step-by-step. Here's how:

  1. Open QuickBooks Desktop.
  2. In the No Company Open window, select Create a new company.
  3. At this point, you have two setup options:
  4. Select Express Start or Start Setup if you want to get started right away. You only need to enter your business name, industry, and business type and select Create Company File to create your company. You can enter this info later on.
  5. Select Detailed Start if you want to do a complete setup so all of your info is in from the start.
  6. Follow the onscreen steps to finish the setup. Note: If you have an existing company file in QuickBooks, give your new one a unique name. This prevents QuickBooks from accidentally overwriting your data.
  7. Select Start Working.
     

Also, we need to select the Sign-in later option so you can enter your email manually since the field is currently disabled.

 

Rest assured that by following these easy-to-follow steps, you will have your company files up and running in no time.

 

In addition, you may refer to this article: Use your Intuit account to manage or invite users in QuickBooks Desktop.

 

Please keep me updated on the progress of the steps so that I can ensure you receive the necessary assistance. Have a great day!

IH10
Level 1

New Company File in Desktop

I'm using Quick Books Pro 2016

I've made a new Company plus did not enter my email address but it won't let me begin entering my data

4Gal
Level 11

New Company File in Desktop

@IH10 

Can you open the sample file, register some new data and save the file?

GebelAlainaM
QuickBooks Team

New Company File in Desktop

I am here to assist you in resolving these challenges regarding creating a company file, IH10.

 

Beforehand, may I know if you've received any error messages when entering your data and if you can open the company file.

 

When creating a company that requires Intuit account sign-in, the Admin email address field is uneditable and displayed in a greyed-out state. In addition, once you have completed all the necessary fields with asterisk, you can proceed by clicking the Create Company button.

 

Also, the Create Company button remains greyed out unless an email address is entered in the Admin's email field. As the field is currently disabled, go through the steps again and select the Sign-in Later option, allowing you to enter the email address manually.

 

If you can't open the company, we can perform some troubleshooting steps to fix it.

 

First, ensure that QuickBooks is up-to-date with its latest release. If you're using the latest release but unable to open or enter data into QuickBooks, begin troubleshooting with the Verify Data utility. Doing this will identify known issues within company files.

 

To verify data:

 

  1. Go to the File menu and select Utilities.
  2. Choose Verify Data, then tap OK to close all windows. If you see:
  • QuickBooks detected no problems with your data—your data is clean, and don’t need to do anything else.
  • An error message—search for it on our QuickBooks Desktop support site for how to fix it.
  • Your data has lost integrityData damage was found in the file. Rebuild your data to fix it.

 

If there are problems with your company file, you'll have to rebuild it. Please refer to the steps below:

 

  1. Go to the Files menu and select Utilities.
  2. Choose Rebuild Data, and then click OK.
  3. Tap OK to make a backup to prevent data loss along the process.
  4. Hit OK to continue the rebuild process.

 

For a more detailed step, please go to this article: Verify and Rebuild Data in QuickBooks Desktop.

 

Once you've successfully created a company file without issue, you can refer to this article for future reference: Get started with QuickBooks Desktop.

 

Please don't hesitate to post a reply if there are any additional questions about managing your company file. I'm always here to help you.

ConKeen
Level 1

New Company File in Desktop

Did you ever get any answer to this?  I’m asking because I have the same problem. 
Thank you!  

Chrea
Level 8

New Company File in Desktop

@ConKeen 

Which QB Desktop year version?

Can you access CAMPS as the Primary Contact and find your license code there?

https://camps.intuit.com

 

FishingForAnswers
Level 10

New Company File in Desktop

@ConKeen  @GebelAlainaM  and @VoltF  have both provided the answer in this thread.

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