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why is this so hard for quick books
Because it's not about their PAYING customers. It's ONLY about making themselves money. The more people they can screw over in the process, the better.
I tell everyone they would be better off to use a different company.
So sorry this QB/ Intuit company causes you and so many others, Myself included, so much stress.
Any specific concern? Or do you need to purchase a conversion service? 8)