Hi,
After spending over 2 hours explaining to support a very simple issue, which should only take 5 minutes, and then waiting 16 days for a fix, well, an email that claims the issue is fixed:
We’re pleased to confirm that reported issue [No option to update recurring template invoice prices when updating prices in the product and services section] has now been RESOLVED.
If you continue to experience any unexpected behaviour, we recommend the following steps before reaching out:
Clear your browser’s cache and cookies
Try accessing QuickBooks using an incognito or private browsing window
If the issue persists, feel free to contact our support team for further troubleshooting
There will be no further updates regarding this investigation.
THE issue is still not FIXED. What is wrong with Intuit? Customer support is incredibly bad.
This issue has happened before. Please fix the issue; I'm losing money, and please train your staff in basic tasks.
Also, please tell your staff that leaving customers hanging in CHAT, in the hope they will go away, is not acceptable. This is a regular occurrence.
Case:15143323948
Also, closing cases without any confirmation from your customers or the ability to email you about the case is very poor service indeed.
