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I recently moved from Quickbooks Desktop Pro to Quickbooks Enterprise and all the notes on my inventory items are gone. So I resolved to go back and add them in again. Notes will not save and disappear completely. This is extremely annoying.
TTomany, I'd like to congratulate you on your recent upgrade to Enterprise. I understand this transition may come with some changes and adaptations, and I am here to assist you in any way possible. My goal is to support you in saving your inventory notes, and if applicable, I can also provide information regarding a related investigation.
Before we proceed, could you confirm whether you're attempting to add the note which has a sales price of 0 while in multi-user mode? If you do, please note we have an ongoing investigation about the inability to save notes on an item in multi-user mode if the sales price is 0 with an associated number INV-32926. In this situation, I suggest reaching out to our live support team. They will add you to the list of affected users and keep you updated on the progress of this investigation.
I'll show you how you can reach them:
Additionally, we have identified a few workarounds you can perform to help you successfully add notes to your inventory items. These alternatives may provide you with the functionality while our Product Engineers are resolving the underlying issue. Here are the detailed options you can consider:
Alternatively, if the inventory item you're referring to has an associated sales price, utilize the verify and rebuild tool to address the potential issues. Before performing this process, please ensure you're using the updated version and create a backup copy of your company file so if changes occur, you can restore and undo it easily.
First, let's rebuild the data. Follow the outlined procedures to perform this:
After that, we'll need to ensure your company file is free from errors or data corruption. To do this, you'll need to verify your company data. Refer to the steps below on how you to complete this process:
For more details about using these tools, please see this resource: Verify and Rebuild Data in QuickBooks Desktop.
I'm still around the corner if you have more inquiries about inventory management in QuickBooks Desktop (QBDT), TTomany. Your inquiries are important to me, and I'm committed to helping you navigate the complexities of inventory management effectively. Don't hesitate to reach out with any further questions or topics you'd like to discuss.
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