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Level 1

Old Accounts Receivable Problems

We have problems from about 5 years back with a prior bookkeeper we need to repair.

There are several clients who have negative balances, although they have been paid and there are no credits. These are from 2014, 2015, 2016. There are no credits to apply, entering a fake invoice to zero them out does not work and trying to determine what actually happened seems to be impossible. If we adjust them with a journal entry our A/R doesn't match our Balance Sheet.

Am I missing something here?


We are using QB 2020 for Mac.

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