Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Simplify payday and set payroll to run automatically on QuickBooks.Explore QuickBooks Payroll
accounting669
Level 1

Once again, your Android app is not properly snapping receipts. I have checked for updates, and I have restarted my phone multiple times, to no avail. I am disappointed.

Once again, your Android app is not properly snapping receipts. I have checked for updates, and I have restarted my phone multiple times, to no avail. I am disappointed.

1 Comment 1
LouiseG
QuickBooks Team

Once again, your Android app is not properly snapping receipts. I have checked for updates, and I have restarted my phone multiple times, to no avail. I am disappointed.

Hi there, accounting66. I understand your disappointment, especially when you’ve already covered the basic troubleshooting steps. To get this reviewed, I suggest contacting our Live Support team through the Help icon. They can identify why this is persisting on your device and provide real-time assistance. 

In the meantime, you can use a web browser to upload receipts so you can keep your records up-to-date.


Let us know in the comments if you have additional questions. 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us