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Level 1

Online Back up issue

My back up stopped working, tried to log in, goes to the page but has script error page that I can't get rid.  Any suggestions would be appreciated.

4 Comments 4

Online Back up issue

Hello, elviralandscaping.


Currently, we have an ongoing investigation about the script error upon logging in to Intuit Data Protect (IDP) to backup data online. Our engineering team already working on fixing the issue. I suggest reaching out to our Support Team so you'll be added to the list of affected users. 


Script errors are most commonly associated with Internet Explorer. QuickBooks connects to the internet using the browser's settings by default. Let's try clearing out the Internet Explorer (IE) browsing history since we had some success fixing the issue doing this. 


Here's how:


  1. Close QuickBooks Desktop.
  2. Open Internet Explorer.
  3. Select the Tools ⚙ icon. 
  4. Click Internet Options from the menu.
  5. Go to the General tab. From the Browsing history, select Delete…
  6. Select the following to delete:
    • Temporary Internet files and website files
    • Cookies and website data
    • History
    • Passwords
  7. Choose Delete.
  8. Close the Internet Options window and Internet Explorer.
  9. Reopen QuickBooks Desktop.


Alternatively, you can utilize the local backup feature. Please refer to this article for a complete guide: Back up your QuickBooks Desktop company file.


I've also added this handy material for future reference: Restore a backup of your company file.


Feel free to add any details below if you need further assistance with Online backup or other QuickBooks concerns. I'll be here to lend a helping hand.

Fiat Lux - ASIA
Level 15

Online Back up issue


Open your sample file and run the backup process. If the same error persists, you have to reinstall your QuickBooks. Otherwise, your primary file is damaged. Run the QB ToolHub to fix it, chat Support and ask Data Service to fix it, or purchase a 3rd party file repair service.

Level 1

Online Back up issue

This has been an ongoing issue since at least 2019.  IE is essentially dead.  We need a fix ASAP.

QuickBooks Team

Online Back up issue

Hi there, DavidAlan.


Thank you for visiting the QuickBooks Community. This isn't the kind of feeling or experience that I'd wish you to have while working with a backup feature in QuickBooks Desktop. With this, I'll share details of the status of the issue and ensure you'll be able to get updates about the said matter.


The issue about getting unusual error while setting up or activating Online Backup is still tagged as an ongoing issue. We're unable to provide an exact time frame on when this will be fixed. However, I suggest contacting QuickBooks our QuickBooks Desktop Support Team to add you to our notification list. This will help our engineers determine the number of affected users. Then, rest assured you'll also receive an update through email once this has been resolved. 


For now, you can follow the steps shared above about clearing out the Internet Explorer (IE) browsing history as a workaround. You can also open this article to see further details: Fix internet connection problems in QuickBooks Payments.


Lastly, you may refer to this article to view detailed steps on how you can use your backup company file (.qbb) to restore your company file in QuickBooks Desktop: Restore a backup of your company file.


Kindly post here again if you have other concerns about backup yo other related concerns with QBDT. I'll be right here to help you. Have a good one!

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