Online Payroll Sign in

Thanks for letting us know in advanced that you already tried to log in using a private browser, mjcal21.

Have you also tried resetting your password and logging back in? If not, you can follow these steps on how to try it:

1. Go back to the sign in page, then click I forgot my user ID or Password.
2. Enter your phone number or email address, then select Continue.
3. Follow the on-screen instructions. If you used your email address to verify your account, you'll receive an email with your user ID.

If you don’t have access to the email you used when you created your account, you can send us a request to recover your account.

Once done, log back in and check if the you can log in without the error message.

Just in case you're still getting the same issue, I would recommend reaching out to our phone support team. They can  take a look at your account and check why you're getting the error message. Go to this article and look for their contact number in the last section of this article: QuickBooks Online Support.

Feel free to check out this article as well if you need to change details with your account: Manage Billing, Payment, and Subscription Info in QuickBooks Online. 

Please don't hesitate to reply to me or post more questions if you need anything else. The Community is always here to help.

Thank you for the quick response.  Unfortunately, it did not work.  I failed to mention prior that I had already been sent a reset link from QB online chat support.  Still received the same message.  I will be calling the support number in the morning.  Thank you.