Oops! We Found a problem. Error submitting filing electronically. Error reason: documentsData with an invalid value of null.

Hello there, valleypersonaltr.

Let's perform troubleshooting steps so you can fix the Oops! We Found a problem.Error submitting filing electronically. Error reason: documentsData with an invalid value of null message and file the W-2s in QuickBooks Online efficiently.

While a cache can speed up your browser, it can sometimes cause an unexpected error while filing W-2s in the program. I suggest accessing your QuickBooks using a private browser and filing the said form from there. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you have to clear the cache of your regular browser. This deletes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative.

In case you need details about what affects the amounts in Boxes 1, 3, and 5 on your employees’ W-2s, you can read this article: Understand why W-2 box amounts are different.

Visit the Community again if you have any other questions or concerns about filing W2 in QBO. I’ll be right here to answer them for you, valleypersonaltr. Have a good one.

I had the same issue and neither the incognito mode in chrome nor using a different browser (microsoft edge) worked. Any additional recommendations?

I have same problem - nothing works!

I receive the same error message.  Nothing seems to work and of course you can't talk to a human today.  Poor customer support Quickbooks Poor customer support.

I have same issue - please advise.

I appreciate you returning to this thread and providing an update about your concern, nevadarose3373. I can also see you've been facing difficulties with the W2 filing error, SusanJ3. Since the issue persists, allow me to direct you to the appropriate support team to assist you further.

Since the issue persists after performing some troubleshooting steps, I recommend contacting our QuickBooks Payroll Support Team. They have the tools to pull up your account in a secure environment and be able to investigate the cause of the Oops! We Found a problem.Error submitting filing electronically. Error reason: documentsData with an invalid value of null message and why it keeps happening.

Here's how to contact them:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?) and select Contact Us.
3. Enter your concern, then choose Let's talk.
4. Select how you want to contact them and fill in the information.

Additionally, please know they're open only Monday to Friday, 6 AM to 6 PM PT. Then, any time, any day for QuickBooks Online Payroll Premium and Elite users. Except on the following holidays: July 4th, Thanksgiving Day, Christmas Day, and New Year's Day.

In case you need steps on how you can send W-2s paper copies to your employees, you can read this article: Print your W-2 and W-3 forms.

If you have any other concerns, feedback, or questions about W-2s, don't hesitate and come back to the Community, nevadarose3373 and SusanJ3. I'm always here to help you. Stay safe!

How can we contact someone to talk too? I tried the above and it won't get anywhere except support articles. 

Hi @rmkryzak, 

I understand that it's important to have easy access to support when you need help with any issues or concerns related to QuickBooks. Our support team is available during specific hours to assist you. 

Please know that for QuickBooks Online Payroll Premium and Elite users, our support is available 24/7, any day of the week. However, for Essentials and Simple Start users, support is available from Monday to Friday, 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT. For Advanced users, support is available around the clock, any day of the week. 

Please note that our support team is closed on the following holidays: July 4th, Thanksgiving Day, Christmas Day, and New Year's Day. 

In case you need steps on how you can send W-2s paper copies to your employees, you can read this article: Print your W-2 and W-3 forms.

If you have any further questions or concerns, please feel free to reach out to us anytime during our support hours. We're here to help!

Having the same issue, tried suggested methods to fix and none worked.

Hello, @Pureterror. 

Since we have performed the suggested resolutions but still experienced the same result, I recommend contacting the payroll support team. This way, they can provide you with the necessary details.   

Here's how: 

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Check out their support hours to determine availability. 

In addition, browse these articles to learn more about managing your W-2s in QuickBooks Online: 

• Print your W-2 and W-3 forms 
• Preview your W-2s 

Please comment below if you have follow-up concerns about payroll management. The Community Space is available 24/7 to assist. Keep safe!