Open gone from File Menu

Greetings, @krobey80.

It's great to see you here in the Community. I'm here to help fix the issue you're having with your QuickBooks.

Just to clarify, are you using QuickBooks Online (QBO) or QuickBooks Desktop (QBDT)?

If you're using QBO or the QBO App for Windows, there will be no Open option as it'll ask for a login to access your data. But if you have QBDT, let's perform some troubleshooting steps that can help us isolate this.

Let's run the rebuild and verify data utilities. In the event you haven't had to use these before, they are automated diagnostic utilities that comb through, repair, and notify you of data damage within the file. Here's how:

1. Go to the File menu at the top and pick Utilities, then Verify Data.
2. If the Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors.
3. Select Close, then perform the steps below.
     a. Find QBWin.log or QuickBooks.log files.
     b. Check the log file.
     c. Scroll all the way to the bottom for the most recent Verify information.
     d. Find the line that contains the LVL_ERROR, then check: Top data damage errors in QuickBooks Desktop.

For your reference, you can check out this article for further guidance: Verify and Rebuild Data in QuickBooks Desktop. Once done, go back to File menu again and check if you can now see the Open options on the drop-down.

That's it! Give this a try and let me know how it goes so I can get back to you right away. I want to make sure this is fix. Take care always.