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JohnDoe444555
Level 2

Opt Out of Selling my information

Hi,

 

I am sent a ton of letters from funding circle and I called them to be removed and I found out quickbooks sold my information to them without my permission. So now I get a ton of junk mail. Please explain how to resolve this and why this happened in the first place.

5 Comments 5
Catherine_B
QuickBooks Team

Opt Out of Selling my information

Your security is our top priority, JohnDoe444555.

 

Let me share some info and help you how to opt-out receiving emails from Funding Circle.

 

It's possible that you accidentally signed up a link for Funding Circle and linked it to QuickBooks. You can unsubscribe from Funding Circle through the email they have sent to you. If you can't see one, I suggest contacting them again so they can cancel or remove your account so it'll unlink from QuickBooks and you won't be receiving emails from them moving forward.

 

In case you need additional information about managing your accounts. You can check this list of articles: Community Help.

 

You can always count on me if you have any other concerns. Take care.

JohnDoe444555
Level 2

Opt Out of Selling my information

Hi Catherine,

 

Although that is a great push off answer, I can guarantee you my company did not sign up for, and does not need, any funding. I have already tried to contact them, and they state I need to contact quickbooks. I have submitted tickets to quickbooks before as well with no resolution.

katherinejoyceO
QuickBooks Team

Opt Out of Selling my information

Thanks for coming back, @JohnDoe444555. I want to help ensure that your account is safe. 

 

Since you didn't sign up for the funding circle, we can prevent this suspicious email from them. Here's how: 

 

 

  1. Go to this link; https://security.intuit.com/.
  2. Click Contact Us.
  3. Look for Report a fake email (or phishing email) and click on it.

 

I'd also suggest you contact our Customer Care team again and make a follow-up on the submitted tickets. They can provide more information and the status of your case. 

 

Here are our articles that you can use in the future to help protect your account and how we keep your data secure: 

 

 

We're always around to help you more with your QuickBooks concerns. Take care!

JohnDoe444555
Level 2

Opt Out of Selling my information

Hi,

 

It's not a fake email. They send me actual US mail to my physical mailbox. They write on there they are affiliated with Quickbooks. Again, I can guarantee nobody signed up for their emails or physical mail. We have called them numerous times and they have no way to be removed from being sent physical mail due to your relationship with them. 

 

I have already contacted your subpar customer care team about this and they told me it would be removed and it never has. It is starting to get really frustrating. 

K_Siman
Intuit

Opt Out of Selling my information

Hello @JohnDoe444555. Thank you for clarifying and explaining your situation. I will reach out to you via Private Message so look out for me there.

 

Thank you!

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