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Best answer September 01, 2023
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We're delighted to have you join the QuickBooks Community, @pro-lighting. I'm glad to help you match the deposit to the invoice and issue a credit memo to your customer in QuickBooks Desktop (QBDT).
Since we're unable to match the deposit to the invoice because of the amount difference, we can add more details to the transaction to enter the credit memo. To do that:
- Go to Banking, click Bank Feeds, then Bank Feeds Center.
- Select the Bank Account and click Transaction List.
- Locate the deposit. Under the Action column, select Add more details.
- Put a checkmark on the transaction you want to match.
- Select the customer's name under Received From. In the From Account column, choose Accounts Receivable, then enter the Amount.
- Click Add to QuickBooks.
Once done, you won't need to create a credit memo separately because the amount will now appear as an open credit for your customer. You can use this to apply to their future invoices.
However, if you want to give a refund using cash or check, you can follow the steps outlined below.
- Go to Customers and select Create Credit Memos/Refunds. Click Use credit to give refund, then Yes.
- Select Accounts Receivable for the Account. Enter the Amount and the Customer's name. Then, Save & Close.
- Link the check to the overpayment. For the step-by-step guide, please refer to Option 2: Give a refund in this article: Give your customer a credit or refund in QuickBooks Desktop for Windows.
Furthermore, I recommend reconciling your accounts in QBDT to ensure they align with your bank and credit card statements. This practice will ensure that they are accurately balanced.
Please don't hesitate to swing by the Community whenever you need additional assistance with customer refunds. We're always more than willing to lend you a helping hand. Stay safe and have a wonderful day!
We're delighted to have you join the QuickBooks Community, @pro-lighting. I'm glad to help you match the deposit to the invoice and issue a credit memo to your customer in QuickBooks Desktop (QBDT).
Since we're unable to match the deposit to the invoice because of the amount difference, we can add more details to the transaction to enter the credit memo. To do that:
- Go to Banking, click Bank Feeds, then Bank Feeds Center.
- Select the Bank Account and click Transaction List.
- Locate the deposit. Under the Action column, select Add more details.
- Put a checkmark on the transaction you want to match.
- Select the customer's name under Received From. In the From Account column, choose Accounts Receivable, then enter the Amount.
- Click Add to QuickBooks.
Once done, you won't need to create a credit memo separately because the amount will now appear as an open credit for your customer. You can use this to apply to their future invoices.
However, if you want to give a refund using cash or check, you can follow the steps outlined below.
- Go to Customers and select Create Credit Memos/Refunds. Click Use credit to give refund, then Yes.
- Select Accounts Receivable for the Account. Enter the Amount and the Customer's name. Then, Save & Close.
- Link the check to the overpayment. For the step-by-step guide, please refer to Option 2: Give a refund in this article: Give your customer a credit or refund in QuickBooks Desktop for Windows.
Furthermore, I recommend reconciling your accounts in QBDT to ensure they align with your bank and credit card statements. This practice will ensure that they are accurately balanced.
Please don't hesitate to swing by the Community whenever you need additional assistance with customer refunds. We're always more than willing to lend you a helping hand. Stay safe and have a wonderful day!
