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Hello - I have received a payment from customer towards an invoice through EFT. They have overpaid this invoice by $260. I am trying to receive this transaction into QB Desktop Pro Plus 2023 by matching up to the invoice after downloading our bank feeds. Obviously it will not allow me to match to this invoice because of the overpayment. How do I receive in this deposit & then create a credit memo back to our customer?
Appreciate any help on this
Solved! Go to Solution.
We're delighted to have you join the QuickBooks Community, @pro-lighting. I'm glad to help you match the deposit to the invoice and issue a credit memo to your customer in QuickBooks Desktop (QBDT).
Since we're unable to match the deposit to the invoice because of the amount difference, we can add more details to the transaction to enter the credit memo. To do that:
Once done, you won't need to create a credit memo separately because the amount will now appear as an open credit for your customer. You can use this to apply to their future invoices.
However, if you want to give a refund using cash or check, you can follow the steps outlined below.
Furthermore, I recommend reconciling your accounts in QBDT to ensure they align with your bank and credit card statements. This practice will ensure that they are accurately balanced.
Please don't hesitate to swing by the Community whenever you need additional assistance with customer refunds. We're always more than willing to lend you a helping hand. Stay safe and have a wonderful day!
We're delighted to have you join the QuickBooks Community, @pro-lighting. I'm glad to help you match the deposit to the invoice and issue a credit memo to your customer in QuickBooks Desktop (QBDT).
Since we're unable to match the deposit to the invoice because of the amount difference, we can add more details to the transaction to enter the credit memo. To do that:
Once done, you won't need to create a credit memo separately because the amount will now appear as an open credit for your customer. You can use this to apply to their future invoices.
However, if you want to give a refund using cash or check, you can follow the steps outlined below.
Furthermore, I recommend reconciling your accounts in QBDT to ensure they align with your bank and credit card statements. This practice will ensure that they are accurately balanced.
Please don't hesitate to swing by the Community whenever you need additional assistance with customer refunds. We're always more than willing to lend you a helping hand. Stay safe and have a wonderful day!
This is EXACTLY what I needed & saving this for future reference! Thank you!
Hey there, @pro-lighting.
Thanks for keeping us updated.
I'm glad my colleague was able to provide you with the information you needed.
If you have any other questions, don't hesitate to ask. Have a wonderful day!
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