Password Vault

Hello there, @LindaKP1023.

I understand that this issue is taking your time instead of focusing on your business. Go to your file manager and from there try opening the file. If you still get the same result, I suggest contacting our QuickBooks Desktop Support Team. They have the tools to further investigate the issue and they can also guide you with the process.

Here's how to contact Our Support Team:

1. Open QuickBooks, then go to Help.
2. Select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

Let me know if there's anything else I can add to help you. Take care and stay safe.

It is not fixed, I am not a happy camper about this at all. Cant seem to get the help, no matter what i have done it does not fix the freakin issue.

I apologize if this seems rude, but we paid a lot of money to upgrade and for it not to work like it should. I am very disappointed. trying to get a hold of support it like act of congress.

Hello @LindaKP1023,

I appreciate you for getting back to us here in the Community. I've read all the details above regarding your password information in File Manager Password Vault.

I can see how the upgrade affects how your stored information in the system. Allow me to share additional troubleshooting steps to fix the issue.

Please try creating a new Windows user with administrator rights. This way, we'll be able to check if you don't have to enter the password every time you access the password vault.

Here's how:

1. Create a new Windows user with Admin rights.
2. Right-click the Windows Start button and select Command Prompt (Admin).
3. If you get a User Account Control window that asks for permission, select Yes.
4. On the command prompt, type net user administrator /active:yes.
5. Wait for the confirmation that the command was successful, then log out.
6. The login screen will now show the Administrator account.

Our support will need to take over and perform the necessary actions to get you back on track. Let me walk you through how: 

1. Go to the Help menu of the company file, then select QuickBooks Desktop Help.
2. Hit the Contact us link.
3. Click Search for something else.
4. Enter Change payment method, then tap Search.
5. Click on Start a Message.

Additionally, I've attached an article for some tips to get familiar with the features available in QuickBooks: QBDT Self-Help.

Keep us posted if you have further questions. We'll be right here to help.

Our users are admins on the machine.  Nothing fixes the issue

Thank you for participating in this discussion, @SBarker2022. I want to express my gratitude for your presence here, as it allows me the opportunity to offer my assistance with the password issue you are currently facing.

Since the troubleshooting step suggested by my colleagues did not yield the desired results, I'd recommend reaching out to our dedicated Technical Support Team. Considering that you have already followed the recommendations provided, our Technical Support Team is the most suitable avenue for further assistance. They possess the expertise and resources necessary to delve deeper into your specific situation and provide a resolution based on your unique perspective. By engaging with them, you can rest assured that your issue will be thoroughly investigated in a safe and secure manner.

I'd love to show you how: 

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account then select Continue and then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue
6. Select to chat with us or Have us call you.

Additionally, I've got you these articles that'll help you get through login issues in QuickBooks Desktop:

• Resolve issues with my Account login
• Reset your password for QuickBooks Desktop
• Use the Automated Password Reset Tool for QuickBooks Desktop

If you have any further questions or need additional assistance with your QuickBooks Desktop login experience,  please don't hesitate to reach out to our Community team. We're here to help you every step of the way. We value your business and look forward to providing you with the service you need as you continue to use our product. Have a great day ahead.

@QueenC 

I have spent over 30 hours on the phone with support and they do not have a fix for the problem.