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Level 2

Password Vault

I have recently upgraded from Accountant 2016 to Accountant 2021. I have always used File Manager Password Vault and stored the passwords so i don't have to enter all the time but ever since the upgrade the file manager keeps loosing the information and each i have to re-enter it all how can this be fixed?


please help it's very frustrating

QuickBooks Team

Password Vault

Hello there, @LindaKP1023.


I understand that this issue is taking your time instead of focusing on your business. Go to your file manager and from there try opening the file. If you still get the same result, I suggest contacting our QuickBooks Desktop Support Team. They have the tools to further investigate the issue and they can also guide you with the process.


Here's how to contact Our Support Team:

  1. Open QuickBooks, then go to Help.
  2. Select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

Let me know if there's anything else I can add to help you. Take care and stay safe.

Level 2

Password Vault

It is not fixed, I am not a happy camper about this at all. Cant seem to get the help, no matter what i have done it does not fix the freakin issue.


I apologize if this seems rude, but we paid a lot of money to upgrade and for it not to work like it should. I am very disappointed. trying to get a hold of support it like act of congress.


Password Vault

Hello @LindaKP1023,


I appreciate you for getting back to us here in the Community. I've read all the details above regarding your password information in File Manager Password Vault.


I can see how the upgrade affects how your stored information in the system. Allow me to share additional troubleshooting steps to fix the issue.


Please try creating a new Windows user with administrator rights. This way, we'll be able to check if you don't have to enter the password every time you access the password vault.


Here's how:


  1. Create a new Windows user with Admin rights.
  2. Right-click the Windows Start button and select Command Prompt (Admin).
  3. If you get a User Account Control window that asks for permission, select Yes.
  4. On the command prompt, type net user administrator /active:yes.
  5. Wait for the confirmation that the command was successful, then log out.
  6. The login screen will now show the Administrator account.

Our support will need to take over and perform the necessary actions to get you back on track. Let me walk you through how: 


  1. Go to the Help menu of the company file, then select QuickBooks Desktop Help.
  2. Hit the Contact us link.
  3. Click Search for something else.
  4. Enter Change payment method, then tap Search.
  5. Click on Start a Message.

Additionally, I've attached an article for some tips to get familiar with the features available in QuickBooks: QBDT Self-Help.


Keep us posted if you have further questions. We'll be right here to help.

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