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LindaKP1023
September 18, 2020
Question

Password Vault

  • September 18, 2020
  • 6 replies
  • 12 views

I have recently upgraded from Accountant 2016 to Accountant 2021. I have always used File Manager Password Vault and stored the passwords so i don't have to enter all the time but ever since the upgrade the file manager keeps loosing the information and each i have to re-enter it all how can this be fixed?

 

please help it's very frustrating

    6 replies

    J
    Joseph_A
    September 18, 2020

    Hello there, @LindaKP1023.

     

    I understand that this issue is taking your time instead of focusing on your business. Go to your file manager and from there try opening the file. If you still get the same result, I suggest contacting our QuickBooks Desktop Support Team. They have the tools to further investigate the issue and they can also guide you with the process.

     

    Here's how to contact Our Support Team:

    1. Open QuickBooks, then go to Help.
    2. Select QuickBooks Desktop Help.
    3. Select Contact Us.
    4. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

    Let me know if there's anything else I can add to help you. Take care and stay safe.

    L
    LindaKP1023Author
    September 23, 2020

    It is not fixed, I am not a happy camper about this at all. Cant seem to get the help, no matter what i have done it does not fix the freakin issue.

     

    I apologize if this seems rude, but we paid a lot of money to upgrade and for it not to work like it should. I am very disappointed. trying to get a hold of support it like act of congress.

    S
    SBarker2022
    August 30, 2023

    Thank you for participating in this discussion, @SBarker2022. I want to express my gratitude for your presence here, as it allows me the opportunity to offer my assistance with the password issue you are currently facing.

     

    Since the troubleshooting step suggested by my colleagues did not yield the desired results, I'd recommend reaching out to our dedicated Technical Support Team. Considering that you have already followed the recommendations provided, our Technical Support Team is the most suitable avenue for further assistance. They possess the expertise and resources necessary to delve deeper into your specific situation and provide a resolution based on your unique perspective. By engaging with them, you can rest assured that your issue will be thoroughly investigated in a safe and secure manner.

     

    I'd love to show you how: 

     

    1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
    2. Select Contact Us.
    3. Give a brief description of your issue, then select Continue.
    4. Sign in to your Intuit account then select Continue and then Continue with my account.
    5. We'll email you a single-use code. Enter your code and select Continue
    6. Select to chat with us or Have us call you.

     

    Additionally, I've got you these articles that'll help you get through login issues in QuickBooks Desktop:

     

     

    If you have any further questions or need additional assistance with your QuickBooks Desktop login experience,  please don't hesitate to reach out to our Community team. We're here to help you every step of the way. We value your business and look forward to providing you with the service you need as you continue to use our product. Have a great day ahead.


    @QueenC 

    I have spent over 30 hours on the phone with support and they do not have a fix for the problem. 

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