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Level 1

Payee not showing on 940 liability payment (Epay)

I'm trying to epay my 940 liability to the IRS.  I've set up EFTPS and have successfully made other payments before. However, when I try to pay my 940 liability (due in 5 days), no payee shows up Pay to the Order Of line in the Liability Payment window, even though I've set up the payee as US Treasury.  There appears to be a pull-down menu, but there are no options available.  Because there is no payee, QuickBooks won't send the Epay As I said, I've been through all the steps in Manage Payment Methods. Any suggestions? 

5 Comments 5
QuickBooks Team
QuickBooks Team

Payee not showing on 940 liability payment (Epay)

I've got some steps we can perform to e-pay the 940 liability tax payment in QuickBooks, mjmayberry. 


We can associate each payroll item with a single vendor whose name appears on checks for that liability. These names are stored in the Vendor list and are usually tax agencies or financial institutions, but they may also be insurance companies or other vendors. In this case, let's review the payroll item for Federal Unemployment 940 and make sure we select the US Treasury vendor name.


Here's how: 

  1. Go to the Lists menu and select Payroll Item List.
  2. Select Federal Unemployment 940.
  3. Right-click your mouse and select Edit Payroll Item.
  4. Click Next to view Agency for company-paid liability section.
  5. Select the US Treasury vendor name from the drop-down menu under the Enter name of agency to which liability is paid section.
  6. Select Next, then Finish.

Once done, go to your Payroll Center and e-pay the tax liability payment for Federal Unemployment 940. If the same thing happens, try opening another company file to check if you're having a problem with only one file and not the program itself. Let me show you how:

  1. In your QuickBooks, go to the File menu at the top left.
  2. Choose Close Company.
  3. In the No Company Open window, click the drop-down arrow in the Open a sample file icon.
  4. Choose a sample file and click on it.

If the problem persists, there may be a damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues.  Just follow the steps and detail in his article: Fix data damage on your QuickBooks Desktop company file.


Visit our Payroll page for more insight s about managing your payroll in QuickBooks Desktop.


I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. Take care always.

Level 1

Payee not showing on 940 liability payment (Epay)

Thanks, RCV.  This worked!  I had spent 90 minutes Chatting with a Quickbooks expert to no avail.  You solved my problem.  Thanks!

Community Champion

Payee not showing on 940 liability payment (Epay)

Please take a moment to mark the response from @RCV  as answering your question and give them a thumbs up

Patty Taylor
Level 2

Payee not showing on 940 liability payment (Epay)

I had this same problem.  This worked for me.



QuickBooks Team

Payee not showing on 940 liability payment (Epay)

Hi Patty Taylor,


I'm so glad to see that my colleague was able to assist you today. If you have any other questions, comments or concerns, feel free to post here in the Community anytime. 


Thanks for your time and have a wonderful day.

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