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I'd like to help ensure you're able to show the payment method on your sales receipts and invoices in QuickBooks Online, Camate60.
I appreciate your effort in performing some troubleshooting steps beforehand. Allow me to help and route you to the right support.
I've checked and verified that we have reported issues with other users being unable to appear the payment method on their sales receipts and invoices. We've already submitted a ticket about this issue and our engineers are all hands on deck working together for an immediate fix to sort everything out.
While they do, I'd suggest getting in touch with our QuickBooks Online Support. This way our engineers can add your account information to the list of affected users and attach your case to the INV-48977. Any progress will be communicated via email.
As a workaround, you might want to create the invoice from the customer's profile. See the steps below:
- Go to Customers and click the client's name.
- Click the Transaction List.
- Under the Action Column click on Create Invoice.
To ensure we assist you on time, our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM on Saturdays. Here's how to contact us:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Get a call.
I've also attached some pointers you can use about how to let customers pay their invoices online, as well as other ways to record them in QuickBooks:
Receive and categorize invoice payments
Please extend your patience while we're working on the permanent fix. Don't hesitate to drop me a line if you have other QuickBooks concerns. I'm always here to assist you. Have a good one.
