Hi there, jay5blazinhot. I can definitely clarify the current status of your funds and what the next steps look like for your account.
Right now, your payment is undergoing a standard review. This is a routine process we perform to ensure the security of the transaction before the funds are released.
To help move things along, please check your Resolution Center and watch your inbox for a message from us. Here’s what you can do:
- We’ve sent over specific instructions. Following those steps as soon as possible is the best way to help us finalize the review.
- We might need a little more info to finish things up. This could include:
- A copy of the original invoice was sent to your customer.
- Your bank statements from the last 6 months (or as many as you have). If you’re new, statements from a previous processor work too.
- Ensure you’ve answered all questions from our team within the Resolution Center.
Once we have all the information we need, our goal is to finish the review within 2 business days.
Feel free to reply below if you have further questions or clarifications. We’re here to help.
