I admire you for taking the time to tell us about your concern, @gwfarrell47.
I'll make sure you get the right support available so you can get the information you need. Let me direct you to our designated support team that is best at handling this kind of query.
With regards to the update of your payroll refund, I'd suggest contacting our Payroll Support Team since the Community is a public forum and we'll need to collect some personal information to pull up your account. This way, they can provide you with full details of this process, including the estimated time frame to receive your refund.
In the same note above, you'll also have to reach out to our Merchant Services Team. They have the tools to help you verify the transaction and drill down for more details of your refund concern. Their hours of operation are also in this article, so you'll know there's always an available support representative when you contact them.
Additionally, here's a resource for a list of articles that you can read on Merchant Services frequently asked questions like funding status and managing payments accounts: QuickBooks Payments FAQ.
In case you need help with other tasks in QuickBooks Online, you can visit our general help topics page. Just type your concern in the search field and this page will route you to the related help articles, Community discussions, video tutorials, and more.
Please let me know how it goes after contacting our designated support team for your refund concern. Don't hesitate to come back to this thread if you have other QuickBooks-related questions. I'll be around whenever you need assistance.
