Thanks for reaching out to us here in the Community, nanjake.
I'm here to help fix the error you're getting when processing payroll in QuickBooks Online (QBO).
There are times that the data in your browser is outdated which needs to be cleared to avoid having this error. To isolate this error, I suggest using an incognito browser to check if this is a browser-relate issue.
Here are the shortcut keyboards:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you can process payroll successfully using the private browsing session, go back to your regular browser and clear its cache to refresh the program. If not, you might need to use another supported browser as alternatives.
However, if the issue persists, I suggest reaching out to our Customer Care team to further investigate the root cause of the error. To do so, please visit this link for the detailed guide: QuickBooks Online Support. It also contains the exact time when our support team will be available.
For more resources about filing and paying taxes in QuickBooks Online, I recommend checking out these articles:
I'm just a post away to help if you need additional assistance getting rid of the error you get when processing payroll in QBO. Feel free to leave a comment below. Have a good one.
